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yardbird

Can't get this update to v1.0.586 ??

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@Erix 

Can't get this update to v1.0.586 ??

Posted April 25
We have just released a new Component update for your product, version 3.7.1 v1.0.586.
_________________________________________________

tried the update manually by clicking Install Application Updates in Settings > Application.  it remains on v.1.0.563 today?
(update works on the laptop OK!)   not on a windows 7 tower?  Premium versions... any fix?   thanks!  

update.jpg

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Posted (edited)

Hello @yardbird:

Thank you for the informative screenshot as it appears that the frequent daily database updates are also not current along with the missing Component package version.  The Internet path of your W7 system and Malwarebytes' servers will need to be verified.

On the W7 computer in question, please follow the ten (10) steps within the upper "Reveal hidden contents" bar so a look at the gathered diagnostic logs may be had.

Thank you.

Edited by 1PW

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@1PW I did all the steps & the support tool fixed it !  However !!  it wiped out my  Lifetime License and, I have a printout of the purchase & a screenshot. but when I try to enter it... I get the pic below?

max installs.jpg

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Hello @yardbird:

The above means that too many Activations have been made without corresponding Deactivations.

You may log into "My Account" at https://my.malwarebytes.com and Deactivate the lifetime license in question.  Then, open the Malwarebytes 3 GUI and Activate to Premium with your same Lifetime license.  If you have never used "My Account" before, the email address needed is the same one used to purchase your lifetime license.

Please let us know how it went in a reply to this topic.

Thank you.

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Maximum installs?  again   no work?

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Hello @yardbird:

If your Deactivation attempts through "My Account" were unsuccessful, then the only remaining solution is to create a trouble ticket through https://support.malwarebytes.com/community/consumer/pages/contact-us

Within the creation of your trouble ticket, please do include as many of the original purchase details (plus the lifetime license ID/Key) you know so they may reset your license ASAP.

Thank you.

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@1PWI made a support ticket ticket  Thanks 1PW     to late!!   I included a scan of the paper receipt, &  the ID & License is on there....   thanks for your help....

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Hello @yardbird:

When the support folk have straightened out your lifetime license, keep an eye on the "Update package version".  That field should update many times per day during the M-F workweek.

If you do not see these database updates, please come back to this topic and update us.

Thank you.

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@1PW  OK, I'll save this topic.... thx. for the help

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You are very welcome.

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