My malwarebytes is disconnecting WiFi from my notboock

[jairo]

I bought the license of malwarebytes, because I think it is a great program however, it started to disconnect my pc from the wifi network, in addition to leaving it lately slow. I would like a solution to the case.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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7. Click the Gather Logs button
   
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[exile360]

Greetings,

Please do the following so that we may take a closer look at what may be happening with your Malwarebytes installation to cause these issues:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[SPDIF]

At moment it is not possible to help you without more information. But i am sure Malwarebytes has nothing to do with your WiFi problem itself. Most of time it is due another program that is installed on your computer. Mostly older programs that work directly on your internet connection. They use an old manner to do this, with sometimes malwarebytes is seeing this as a threat. This because there is lots of malware that work on the same manner, so you do not notice anything while they have your computer used to do some things.

Just send the requested logs, so they can see what is going wrong.

[exile360]

Greetings,

This issue may be resolved by the new beta build of Malwarebytes, version 3.8.  You can learn more about it here.

If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do.

If you do try the beta, please let us know if it resolved the issue you were experiencing or not.

Thanks