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MBAM freeze the PC


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Hello to all

MBAM 1.4 installed

Since yesterday MBAM freeze totaly the PC

- MBAM is stopped during the analysis (no always at the same position)

- the time counter doesn't move anymore

- no control at all of the PC (even CTL ALT SUPP)

- rebooting is the only solution

I have read the FAQ without identifing the case.

I have already solve this problem a week ago by re-installing (uninstall, clean,re-install) but the problem occure again.

Any recommandations?

thanks.

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  • Root Admin

Please try the following to see if it resolves the issue. Temporarily disable your AV, Disable Tea Timer

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, download the latest version of MBAM from here. http://www.malwarebytes.org/mbam-download.php

6. Make sure your AV and Tea Timer are still disabled as often they will re-enable after a reboot

7. Install MBAM and Update it and register it again if this is a paid version.

8. Do a Quick Scan and see if it has any freezing issues

9. Re-enable your AV software.

Note: You will need to reactivate the program using the license you were sent

Let us know if this helps.

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Thanks exile360.

As english is not my primary langage I have difficulties to understand your explanation (but I will re-install).

My concern is

- I have re-install a week ago and updated MBAM

- I have no change anything in the AV (even VD) - Updates are manually controlled and I have not updated.

- same policy for SPYBOT

So, where's the problem.

Did you believe that a "conflict" between AV or tea-timer is the source of the problem.

If yes, how to solve it definitively?

the versions of the files have changed since you reinstalled MBAM
are you speaking about MBAM files versions?
Your AV will only exclude those particular versions
I don't underttand this?
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thanks exile 360

What are "the files listed above"?

I understand your point of view.

But I have difficulties to imagine what are the changes between my last run of MBAM which workfine and now.

Since this period

- MBAM has noot been updated (I suppose) nor re-install

- Norton as not been updated

- Spybot has not been updated

often the freeze is on ....zipfldr.dll (but not all time)

I try to run MBAM in "safe mode" using MSCONFIG and I still have the freeze.

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  • Staff

My apologies, I thought someone had posted the list of files to be excluded already.

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

To do so follow the instructions on Norton's website here: http://www.symantec.com/norton/support/kb/...EN&ln=en_US

I'm not sure of your native language, but there is a button towards the top of that page on the right that says Available Translations and it lists several different languages so it may have your own listed.

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Here are the results of 3 tests done this afternoon

1- folder "Malwarebytes" and sub-folder have been excluded of "norton"

PC still freeze totaly

2- PC restarted with "safe mode". Only few app/drivers launched . see Attached

PC freeze

3- uninstall-rebbot-clean-reboot- install & update (1.41 VD=2811)

Norton an spybot stopped

PC freeze

post-19653-1253116257_thumb.jpg

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  • Staff

Alright, please run a disk check on your C: drive. To do so:

Windows XP

  • Click on Start and select Run
  • In the Run box type cmd and press Enter
  • Copy and paste the following text in the code box into the black command prompt window and press Enter:
    echo y| chkdsk c: /r


  • Restart your computer and when it loads it will check the hard drive, don't press any keys so that it does so

Windows Vista

  • Click the Start Orb and type cmd
  • You should see cmd under Programs
  • Right-click on cmd and select Run as administrator
  • Click Continue at the User Account Control prompt
  • Copy and paste the following text in the code box into the black command prompt window and press Enter:
    echo y| chkdsk c: /r


  • Restart your computer and when it loads it will check the hard drive, don't press any keys so that it does so

Once that's done allow your computer to restart and try scanning with Malwarebytes' again and let me know if it still freezes.

Thanks :P .

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Hello

Here is results from yesterday night before reading your reply

In fact, I was starting to believe that I killed the problem.

In fact in NIS 2009, they is 2 places where you need to define your exclusion list.

After defining my exlusion list in the second place, I run successfully 3 scans

- 1 quick scan

- and 2 full scans

- and scan N

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  • Staff

You too :P .

I'm in the United States.

Alright, hopefully that will fix the problem, I'm also glad you found the other area to exclude the files in Norton. It has one for excluding items from scans and another for excluding items from the protector. Be sure to exclude the individual files if you have not done so yet, but do not exclude the entire C:\Windows\System32\drivers folder, just exclude the files mbam.sys and mbamswissarmy.sys.

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I made a big tour around Colorado river last year. We have a very good time.

Now, back to the problem.

Be sure to exclude the individual files if you have not done so yet

I have only exclude MBAM folders and subfolders from C and C:Documents and settings, is it not enought ?

Running the command .

Prompt required Y/N reply for execution at the next start appear.

Apparently they is one prompt per HDD.

No possibility to reply while system return to C:

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  • Staff
I have only exclude MBAM folders and subfolders from C and C:Documents and settings, is it not enought ?
No, you need to exclude those other two files as well because they get loaded when the Malwarebytes' runs a scan and if Norton interferes with them it could cause the problem of freezing.
No possibility to reply while system return to C:
Yes, that's what echo y| does, it automatically replies Y for you. All you have to do is restart the computer and not press a button and it will run the disk check and repair any errors it finds.
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No, you need to exclude those other two files as well because they get loaded when the Malwarebytes' runs a scan and if Norton interferes with them it could cause the problem of freezing.

Yes, that's what echo y| does, it automatically replies Y for you. All you have to do is restart the computer and not press a button and it will run the disk check and repair any errors it finds.

OK,but doesn't see any chkdsk running during the restart process.

I try it again.

Individuals line have now been added to NIs exlusion lists.

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