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I have Internet Explorer ver 11 shortcut (I normally use Chrome, the latest version) that my kid won't let me delete because it keeps his YouTube preferences and recommendations. Judging from the Malwarebytes scan results, that version of IE is the reason my computer got PUP.Optional.WinYahoo registry key & value that I can't get rid of. I could only scan and quarantine but I don't know how to get rid of them completely. I also can't figure out how to export the log in Malwarebytes to send to you. Do I have to turn the Log option on and run Scan again?

 

 

2019-05-13_Win_Yahoo_Screenshot.jpg

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

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Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome

Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset and clean up" > "Restore settings to their original defaults"
 
Restart Chrome.
<<<>>>

If the problem persists and Chrome is Synced with other Devices check this out.

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Execute the suggested fix.

Restart the computer when done.
===========

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

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Hi,

Check these out.

If the problem persists in IE and you are using the Sync with other devices, disable the Sync.
https://www.thewindowsclub.com/sync-internet-explorer-settings-windows-8-1-devices

close IE.

Restart the computer and re-sync you devices if you need them.
<<<>>>

Edge
If the problem persists and you are Syncing Edge with other devices reset it.

https://www.tenforums.com/tutorials/36286-turn-off-sync-favorites-reading-list-microsoft-edge.html
===

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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