Updated premium version and now can't activate license

[JanetCH]

Hi,

I updated my lifetime premium version today and ended up with the trial version for Premium. When I put in my ID and key  get a message saying

The usage has exceeded the maximum installation allowed. There is a problem with your license key and we are unable to activate your license.

Not sure what to do next. Thanks for any help.

 

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

If you haven't already, please sign up at My.Malwarebytes.com using the same email address you used when you originally purchased Malwarebytes.  You'll find instructions on how to do so in this support article.  Once that's done you should be able to use the license management functions there to free up your license so that you may activate it again.  You'll find further info on doing so in this support article as well as this support article.

If that did not resolve the issue or if you are unable to register your license at My.Malwarebytes.com for some reason then please contact Malwarebytes Support directly and they will assist you.  To do so please fill out the form on the bottom of this page.

Please let us know how it goes and if there is anything else we might assist you with.

Thanks