Malwarebytes Error 5 Win 10 install

[PercivalShift]

Hi,

I have been unable to install Malwarebytes for quite some time now due to the error shown in the picture, I have used the support tool, FRST and MB-clean, I have also tried to install it via safe mode with networking and without but I receive the exact same error. Any solution to this problem would be greatly appreciated and I thank you for your time. 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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7. Click the Gather Logs button
   
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[PercivalShift]

Here is the zip file from the support tool.

 

mbst-grab-results.zip mbst-grab-results.zip

[1PW]

Hello @PercivalShift:

Please allow your helper (nasdaq) in your similar topic in the Windows Malware Removal Help & Support subforum to assist you at this time.

Thank you.

[PercivalShift]

hello @1PW:

Nasdaq has sent me over here to see if i can get some help. As the problem was not resolved at that time.

[1PW]

Hello @PercivalShift:

Understood.

A request has been made for a Malwarebytes staff member (@AdvancedSetup) to further assist.  Till he weighs in, please run the following using your Windows 10 Pro install:

From an Elevated Command Prompt please copy/paste the following Deployment Imaging and Servicing Management (Dism) tool command followed by a return:

Dism /Online /Cleanup-Image /ScanHealth

The process will take many minutes to complete.  Please be patient and copy/paste the result into your next reply to this topic.

Thank you.

Edited May 11, 2019 by 1PW

[PercivalShift]

Hi,

Here is the results to that:

Microsoft Windows [Version 10.0.16299.1087]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.1087

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>

[AdvancedSetup]

Hello @PercivalShift

Let me have you run the following, please.

 

Please download the latest version of our Support Tool

https://support.malwarebytes.com/docs/DOC-2395

Do not run the Repair in this case. Instead, please click on the Advanced menu and run the Clean process.

After the Clean Removal and reboot, it should offer to reinstall.

Let me know how that goes

 

Thanks

Ron