Malwarebytes DLL flagged by firefox in crash report

[tastypavlova]

Hi,

I have recently been having firefox freeze on me and break web pages, usually within 10 or so minutes of opening it. The crash report which can be found here specified two specific dll files that were causing problems, one of which was mbae64.dll malwarebytes anti-exploit. The other was nvidia related. I checked to see if I had the latest malwarebytes updates (which I do).

These problems have all occurred when a scan has been performed (I have it scheduled to scan daily on startup). I am going to try and see if anything changes when I skip a few days of scans.

Is there a reason why firefox would be having trouble with this dll (or malwarebytes in general)? I haven't had any serious problems with this before until the last couple of days.

 

[Malwarebytes]

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[exile360]

Greetings,

If you haven't done so already, I'd suggest installing the latest build of Firefox that was released recently.  You'll find further info and a link to the download in this post.  It includes a major bugfix for an issue with third party plugins and extensions that may be related to the issue you're seeing.

[tastypavlova]

I checked and I have the latest version. The problem has only recently been occurring (about 3 or so days) so I thought it might have been caused by the update. I'm not sure though since I've never had a problem like this before, and I've used malwarebytes and firefox for years now.

[exile360]

OK, it could be that it was caused by the new update or the timing could be coincidence.  Just to check that some corruption of your Malwarebytes installation is not the problem please try the following to see if it makes any difference:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let us know how it goes and if the issue persists or not.

Thanks

[LiquidTension]

Hi @tastypavlova,

In addition to providing the Malwarebytes Support Tool log file, please could you also confirm if the issue still persists with the Exploit Protection module disabled in Malwarebytes (Open Malwarebytes -> Turn Exploit Protection off via the option in the top right).

[tastypavlova]

Okay I've done the clean install and disabled exploit protection, so I'll see how things go over the next couple of days. also have a log file. Should I upload the logs file here?

[tastypavlova]

Here's the log file.

mbst-grab-results.zip

[LiquidTension]

Thanks for the file. Your clean installation of Malwarebytes looks good.

Please let us know if you still encounter an issue with Mozilla Firefox when Exploit Protection is disabled. If you don't, try re-enabling Exploit Protection and monitor if the issue returns or not.