Jump to content

Malwarebytes DLL flagged by firefox in crash report


Recommended Posts

Hi,

I have recently been having firefox freeze on me and break web pages, usually within 10 or so minutes of opening it. The crash report which can be found here specified two specific dll files that were causing problems, one of which was mbae64.dll malwarebytes anti-exploit. The other was nvidia related. I checked to see if I had the latest malwarebytes updates (which I do).

These problems have all occurred when a scan has been performed (I have it scheduled to scan daily on startup). I am going to try and see if anything changes when I skip a few days of scans.

Is there a reason why firefox would be having trouble with this dll (or malwarebytes in general)? I haven't had any serious problems with this before until the last couple of days.

 

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Link to post
Share on other sites

  • Staff

Greetings,

If you haven't done so already, I'd suggest installing the latest build of Firefox that was released recently.  You'll find further info and a link to the download in this post.  It includes a major bugfix for an issue with third party plugins and extensions that may be related to the issue you're seeing.

Link to post
Share on other sites

I checked and I have the latest version. The problem has only recently been occurring (about 3 or so days) so I thought it might have been caused by the update. I'm not sure though since I've never had a problem like this before, and I've used malwarebytes and firefox for years now.

Link to post
Share on other sites

  • Staff

OK, it could be that it was caused by the new update or the timing could be coincidence.  Just to check that some corruption of your Malwarebytes installation is not the problem please try the following to see if it makes any difference:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes and if the issue persists or not.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.