Leanne Posted May 9, 2019 ID:1312031 Share Posted May 9, 2019 I have the same PUP file detected each day with my Malwarebytes scan. Can I block this file so I don't have to remove it everyday? Link to post Share on other sites More sharing options...
nasdaq Posted May 9, 2019 ID:1312035 Share Posted May 9, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === If you Sync your default browser with your other devices it may be the cause. Chrome If the problem persists and Chrome is Synced with other Devices check this out. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Execute the suggested fix. =========== Firefox. If the problem persists and you are Syncing Firefox it with other Devices reset it.https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer When all is well you can re-sync your devices. <<<>>> If you use an other browser let me know which one. === If your problem persists run this Scan and post the logs. Download the Farbar Recovery Scan Tool (FRST).Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click Attach this file.Click the Add reply button. === Please post the logs for my review. Wait for further instructions Link to post Share on other sites More sharing options...
Leanne Posted May 9, 2019 Author ID:1312040 Share Posted May 9, 2019 My browsers are not synced to other devices. Atached is a pic of the file name and location it loads to each night. I really would like to not have to quarantine and delete the file daily. Link to post Share on other sites More sharing options...
nasdaq Posted May 10, 2019 ID:1312108 Share Posted May 10, 2019 Hi, Download the Farbar Recovery Scan Tool (FRST) as suggested in my post. Post the logs for my review. == p.s. The image shows only the path to the item. Can you give me the filename involved. Link to post Share on other sites More sharing options...
nasdaq Posted May 15, 2019 ID:1312858 Share Posted May 15, 2019 Are you still with me? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20, 2019 Root Admin ID:1313632 Share Posted May 20, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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