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Without Windows Explorer


junktrunk
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I am running Windows XP and I'm pretty sure that I am infected with Windows Police Pro, and tried to follow the instructions in this post: http://www.malwarebytes.org/forums/index.php?showtopic=23983, but was unable to rename mbam.exe because every time I try to locate a file or use Windows Explorer, I get the "Windows Explorer has encountered a problem and needs to close." error. I am unaware of any other way of renaming the file.

I am also unable to open Hijack.

Any help would be greatly appreciated.

-Jen

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  • Staff

Hi and welcome to Malwarebytes.

Bumping your topic makes it seem like you are already being helped, and as you've noticed, you were overlooked because of it.

Please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

-screen317

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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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