reaper1425 Posted April 13, 2019 ID:1307781 Share Posted April 13, 2019 i bought a refurbished mouse from a website and i finally got it and plugged it in and i was playing league of legends and i noticed that my cursor would teleport to the sides of my screen like every few minutes it was not too bad so i dismissed it and thought maybe its because i have so many tabs open even though ive never experienced this problem before. the problem kept on happening after a few hours and i noticed my computer started to lag so at that point i knew my computer had a virus from this mouse so i checked a few things and came to the conclusion that it was svchost.exe. so i used Svchost Analyzer and it showed me that there were a few uncommon files and i can provide screenshots and more info if i need to on that. i ended up downloading malwarebytes and running it through totalvirus and a few other virus scans and it said my computer was clean. i didnt believe this since i still had my cursor teleporting and lag on my pc so i decided to just wipe and reload a new version of windows but i downloaded svchost analyzer again and it still showed there were uncommon files so now i am here. i appreciate any help thanks FRST.txtAddition.txttext file.txt Link to post Share on other sites More sharing options...
nasdaq Posted April 13, 2019 ID:1307803 Share Posted April 13, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please post the FRST.TXT log created by the Farbar scan. We need to evaluate it as well as the Addition.txt you provided. Link to post Share on other sites More sharing options...
reaper1425 Posted April 13, 2019 Author ID:1307830 Share Posted April 13, 2019 i dont completely understand you but if all you need is the frst.txt log then i already put that in my first post im pretty sure but here it is againFRST.txt Link to post Share on other sites More sharing options...
nasdaq Posted April 14, 2019 ID:1307862 Share Posted April 14, 2019 Hi, Sorry about this. I must have had a senior moment. I now see that you did attach the file. --- Your logs are clean of malware. A defective mouse will change the cursor location and possibly open files. If you can please try an other mouse and see if the problem persists. As for the uncommon files please submit them to Virus total for an inspection. Follow the instructions on this page.https://www.virustotal.com/gui/home/upload For any file that is found to be bad please post the link for my review. === Decide if you want to run this Sophos Virus Removal Tool Please download Sophos Virus Removal Tool and save it to your computer's Desktop. Right-click the icon and select Run as administrator. Click Yes to accept any security warnings that may appear. Click the Next button. Select 'I accept the terms in the license agreement', then click Next twice. Click the Install button and wait until the installation is complete. Click the Finish button. The tool created a shortcut icon on the Desktop of your computer. Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool. Click Yes to accept any security warnings that may appear. After it updates and a "Start Scanning" button appears in the lower right: Disconnect from the Internet or physically unplug your Internet cable connection. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection. Windows Vista and above: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log Please post the contents of the log in your next reply and note any errors encountered. === Link to post Share on other sites More sharing options...
nasdaq Posted April 19, 2019 ID:1308703 Share Posted April 19, 2019 Is your problem solved? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 25, 2019 Root Admin ID:1309479 Share Posted April 25, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
reaper1425 Posted May 9, 2019 Author ID:1311949 Share Posted May 9, 2019 i orderd a refurbished mouse from a website and the mouse came with a computer worm. ive done many virus scans and its never detected. svchost analyzer seems to detect that something is wrong but cant do anything about it. i have deleted the partition on my drives and put in a new copy of windows and i still had the virus. then i put in a new drive on my computer and it still did not fix it. at this point im just thinking of buying a new computer so i dont have to deal with this Link to post Share on other sites More sharing options...
David H. Lipman Posted May 9, 2019 ID:1311962 Share Posted May 9, 2019 (edited) RE: cant remove virus please help I have requested it be reopened and this thread be merged with the previously closed thread. Edited May 9, 2019 by David H. Lipman Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2019 Root Admin ID:1312074 Share Posted May 10, 2019 Topic has been reopened per request. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2019 Root Admin ID:1312075 Share Posted May 10, 2019 @reaper1425 Topic has been reopened. @nasdaq Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20, 2019 Root Admin ID:1313614 Share Posted May 20, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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