Quarantine Function Hanging

[deegee]

I did a scan and it found a lot of threats. I tried to quarantine 2 of them, as a test, and for the last 30 minutes all I see is the spinning circle telling me that 0 of 2 treats have been quarantined. On another PC this process takes seconds.  Why is MB unable to do this routine process?

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Empty the MBAM quarantine folder.
https://www.malwarebytes.com/support/guides/malwarebytes-for-mac/Quarantine.html

Restart the computer normally.

If the problem persists run this scan.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions
 

[deegee]

I later stumbled onto the reason behind my problem.

I was trying to run MB on an old laptop I rarely use, one with Win-XP.  When I opened MB, I was not surprisingly prompted to download and install the current version of MB.  The install failed with some error code.  I looked up the code and was directed to a legacy version of MB, compatible with Win-XP.  I downloaded it and ran the install.  MB opened up but when I ran the scan, it gave me about 2,000 threats.  When I tried to quarantine even one of them, it hung like I described yesterday.

But it dawned on me that I had never done an official UNinstall of MB before  ran the current legacy version.  So, I did the uninstall before running the current legacy version.  Then I ran a scan.  Oddly, it found only a few hundred threats, but I don't know if any of them were among the 2,000 threats I saw before.  I hit the Quarantine button and they got quarantined normally.  It was a little slow, but nothing terrible.

I can only surmise that running the legacy version the first time somehow was using a different, probably older list of threats, some of which are no longer considered threats. In fact, many of the threats in the earlier scan were from a program called CouponBar, something which was voluntarily installed on the laptop legitimately and something was excluded from quarantine before.  I assume that MB no longer considers this a threat?

So, I now have the current version of MB which is working normally.

[nasdaq]

Hi,

Great.

If you want me to check your computer run the Farbar program and post the logs for my review.

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks