Malwarebytes incompatible with Windows 10, v 1809 - crashes outlook

[Beegz]

After a Windows 10 update to version 1809, outlook would crash upon opening.  It turns out the only way to get it all working is to turn off Malwarebytes.  Current Malwarebytes version is 3.7.1.2839, Component package version:  1.0.586, Update package version: 1.0.10508.  

Any other issues with this?

[1PW]

Hello @Beegz and

Perchance, did the Microsoft Outlook 2016 crash occur before KB4464540 was released and applied today?  Has the system in question been updated today with that update and it's now crashing?

This may not have been reported before and if it was reported, it's seems quite rare.  Please run the Malwarebytes Support Tool (only in gather mode) and then attach the logs in your next reply to this topic:

 

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
7. Click the Gather Logs button
   
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Thank you.

Edited May 8, 2019 by 1PW

[Beegz]

OK - thank you for the prompt response.  Here is the .zip file.  If you need any further information, please let me know.

Thank you.

mbst-grab-results.zip

[LiquidTension]

Hi @Beegz,

Thanks for the file. It looks like Windows is crashing.

This issue has been seen before with a McAfee product installed. In those cases, the crash was caused by a McAfee driver attempting to access an invalid memory location (in the presence of the Malwarebytes Web Protection) when an email client was opened (such as Outlook).

The solution is to uninstall the McAfee product, restart the computer and reinstall the program afterwards. You should find the crashes/blue screens stop.

Edited May 8, 2019 by LiquidTension

[Beegz]

Thank you for the suggestion - it resolved the issue.  

[LiquidTension]

Great, thanks for letting us know!