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MagnusEdv

How do i remove Utopia.net malware?

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Hi,

Reset your router only if nothing is found in the registry.

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

Also, 

I just want to make sure that your problem is with Firefox and that your have executed the following.

Syncing issue check it out just in case.

If the problem persists and you are Syncing Firefox it with other Devices reset it.
https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

Restart the computer normally.

When all is well you can re-sync your devices.

If you have executed these inltuctions and the problem persists continue.
If all is well stop here.
====

If the problem persists.

Do a Clean boot in Windows 7

Click Start and type msconfig in the search box.

Press Enter.

On the General tab, click Selective startup.

Clear the Load startup items check box.

Click the Services tab.

Select the Hide all Microsoft services check box (at the bottom).

Click Disable all. <- This will disable all services except the Microsoft services that were hidden in the previous command. 

Click OK.

Click Restart.

If the computer start normally and all is well then one of the services you disabled is the culprit.

1 - Now to do some troubleshooting enable the first 4 or 5 services were your click disable previously.
Restar the computer normally.
If all is well it means that services are good.

Repeat item 1 above and enable an other set of services Do more then 5 if you want. 
Restart the computer normally.
If all is well then continue as you did and set  other services.

If at any time at the Restart the problem returns it means that one of the last services you restore is the bad one. 

By trial and error you should be able to identify it.


To return to the normal boot do this.

After completing your troubleshooting, restore your system by doing the following:

Click Start and type msconfig in the search box.

Press Enter.

On the General tab, select Normal startup.

Click OK.

Click Yes when asked to restart your computer.

===

If at any time you need advice before proceeding please ask.

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Yes, I'm still here. I'm currently making a virtual machine with an image of the infected system, so I can easily test the solutions there when I'm not at home.
Please, be patient with me, as it might take a little while.

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Hello @MagnusEdv

Following up to get a status update. If you don't have time to work on this then let us know and we can close the topic and reopen it when you're ready.

Thank you

Ron

 

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Hi, I'm back.
Thanks for the patience.

I applied the registry fixes to remove the entries of the registry, disabled all startup services and programs that were not Microsoft's and rebooted, but the suffix came  back again.
 

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Hi,

Please run the Farbar program and post fresh logs for my review.

You may not have the latest version so let it update. It will not take long.

===

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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