bobmcdonld Posted May 6, 2019 ID:1311413 Share Posted May 6, 2019 I have version 3.7.1.2839 with update 1.0.10486. Whenever I run it it returns 27 threats. Regardless of how often and even after restarting. What's wrong and how do I fix it? Thanks. Bob Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 6, 2019 Staff ID:1311414 Share Posted May 6, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
pondus Posted May 6, 2019 ID:1311419 Share Posted May 6, 2019 It would help if you posted scan log Link to post Share on other sites More sharing options...
bobmcdonld Posted May 6, 2019 Author ID:1311491 Share Posted May 6, 2019 Malwarebytes scan 05052019.tx Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 5/5/19 Scan Time: 5:30 PM Log File: fda07218-6f7c-11e9-832f-d4bed9351171.json -Software Information- Version: 3.7.1.2839 Components Version: 1.0.563 Update Package Version: 1.0.10476 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Bob-PC\Bob -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 242695 Threats Detected: 27 Threats Quarantined: 27 Time Elapsed: 3 min, 40 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 1 PUP.Optional.Spigot.Generic, HKU\S-1-5-21-3347018096-1496379102-1306345371-1000\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|gelahhgpdiddfgiafgepmifojiddnpbb, Quarantined, [216], [530199],1.0.10476 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 10 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\html\browserAction, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\_locales\en, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\_metadata, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\_locales, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\newtab, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\html, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\css, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\js, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GELAHHGPDIDDFGIAFGEPMIFOJIDDNPBB, Quarantined, [216], [530199],1.0.10476 File: 16 PUP.Optional.Spigot.Generic, C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GELAHHGPDIDDFGIAFGEPMIFOJIDDNPBB\4.20_0\CHROMERESTORE.JS, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\css\browserAction.css, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\css\description.css, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\html\browserAction\browserAction.html, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\html\browserAction\description.html, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\js\userNewTab.js, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\newtab\quicknewtabpage.html, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\_locales\en\messages.json, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\_metadata\verified_contents.json, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\after.js, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\background.js, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\contentscript.js, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\icon.png, Quarantined, [216], [530199],1.0.10476 PUP.Optional.Spigot.Generic, C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\gelahhgpdiddfgiafgepmifojiddnpbb\4.20_0\manifest.json, Quarantined, [216], [530199],1.0.10476 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Firefox Posted May 6, 2019 ID:1311493 Share Posted May 6, 2019 Hello and Welcome. This is more than likely caused by Google Chrome Sync feature. Follow the instructions from the post below to see if that helps you resolve your issue. Link to post Share on other sites More sharing options...
LiquidTension Posted May 7, 2019 ID:1311598 Share Posted May 7, 2019 Hi @bobmcdonld, If you still encounter after following the suggestions in the topic linked above, please carry out the instructions in post #2 and provide the generated mbst-grab-results.zip so we can take a closer look. We're currently investigating new reports of issues with Chrome remediation after a recent Google Chrome update. Link to post Share on other sites More sharing options...
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