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Black screen with cursor after malware removal


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Hello, 

I ran a Malwarebytes scan after an infection and when the system restarted after scan/removal, I now have a black screen with a cursor. I tried creating a new  ADMIN profile while in SAFE MODE, and it also has a black screen.

I have attached the files needed after running FRST to this post.

Windows 10 64 bit

Thank you very much

FRST.txt Addition.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt.

Try to restart the computer in normal mode.
Run the Farbar program and post fresh logs for my review.

Let me know of any remaining issues.

fixlist.txt

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  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

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Thanks

 

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