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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Greetings,

If you haven't already, please sign up for an account at My.Malwarebytes.com using the same email address you used when you purchased your license.  You'll find detailed instructions on how to do so in this support article.

Once that's done you should be able to free up your license by deactivating it from any previous devices/installations.  Further information on how to manage your licenses through the My Account portal can be found in this support article as well as this support article.

If that doesn't resolve the issue then you should wait to hear back from Support and they should be able to correct the problem for you.

Please let us know if there is anything else we might assist you with.

Thanks

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1 hour ago, exile360 said:

Greetings,

If you haven't already, please sign up for an account at My.Malwarebytes.com using the same email address you used when you purchased your license.  You'll find detailed instructions on how to do so in this support article.

Once that's done you should be able to free up your license by deactivating it from any previous devices/installations.  Further information on how to manage your licenses through the My Account portal can be found in this support article as well as this support article.

If that doesn't resolve the issue then you should wait to hear back from Support and they should be able to correct the problem for you.

Please let us know if there is anything else we might assist you with.

Thanks

Hi exile360,  I bought my lifetime key from newegg long time back, It cannot be added to the my.malwarebytes and that is another problem, I did submit my ticket 4 days ago and still no response, so still waiting for official help.

Thanks

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I seem to have the same problem, just noticed that my lifetime license got silently deactivated, apparently about 2 weeks ago according to logs. However, I also seem to have bought the license using an old email adress that no longer exists, so I can't do the account thing. The support pages are also utterly useless and borderline non-functional, redirecting me to a generic starter page or a login form that doesn't actually exist. How do I submit a support ticket?

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8 hours ago, KingKamehamehaXV said:

Hi exile360,  I bought my lifetime key from newegg long time back, It cannot be added to the my.malwarebytes and that is another problem, I did submit my ticket 4 days ago and still no response, so still waiting for official help.

Thanks

You should hear back soon, hopefully tomorrow (I assume that they don't have many on staff during weekends), but if you haven't heard from them by tomorrow evening please post back here to let me know and I'll try to escalate the issue with a member of Support.

4 hours ago, valfaun said:

I seem to have the same problem, just noticed that my lifetime license got silently deactivated, apparently about 2 weeks ago according to logs. However, I also seem to have bought the license using an old email adress that no longer exists, so I can't do the account thing. The support pages are also utterly useless and borderline non-functional, redirecting me to a generic starter page or a login form that doesn't actually exist. How do I submit a support ticket?

You should contact Support directly via the form on the bottom of this page.  They will need to make the necessary changes to your license/account to connect it with a current/available email address (I'd do it myself, but unfortunately I only help here on the forums and therefore do not have any such access).

For anyone else having a similar problem contacting Support via the form at the bottom of the page I linked to here will be your best bet.  Please be patient as Support gets pretty busy and has to work through support tickets on a first come, first served basis, but they should respond and they should be able to assist.

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