Walfredo Posted May 1, 2019 ID:1310686 Share Posted May 1, 2019 It's been a few hours now... Link to post Share on other sites More sharing options...
Jmang Posted May 1, 2019 ID:1310687 Share Posted May 1, 2019 Our engineering team is doing all they can to restore services. I cannot promise an ETA at this time, but I assure you we are all doing everything we can to get this issue resolved ASAP. This is a high priority for all of us here at Malwarebytes in Support and Engineering. We appreciate your patience! Link to post Share on other sites More sharing options...
djacobson Posted May 1, 2019 ID:1310689 Share Posted May 1, 2019 Problem was identified and fix is rolling out. The page should be available now if not shortly. Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted May 1, 2019 Staff ID:1310696 Share Posted May 1, 2019 Hello Walfredo, The service outage has now been resolved and all systems are operational now. Warm Regards, Link to post Share on other sites More sharing options...
Howiedoit Posted May 23, 2019 ID:1314027 Share Posted May 23, 2019 Its DOWN again......for maintenance......seriously..in the middle of the day? Why would you do that? And when is it going to be back up. I have things to do, during the day.....so now is the time. Link to post Share on other sites More sharing options...
Walfredo Posted May 23, 2019 Author ID:1314029 Share Posted May 23, 2019 11 minutes ago, Howiedoit said: Its DOWN again......for maintenance......seriously..in the middle of the day? Why would you do that? And when is it going to be back up. I have things to do, during the day.....so now is the time. This is partially my fault. I was in the middle of using it because I am having to reinstall clients that are “offline”. It only seems to happen when I need it, so please accept my apologies. Link to post Share on other sites More sharing options...
Howiedoit Posted May 23, 2019 ID:1314030 Share Posted May 23, 2019 Ok...thats a wild answer.....I get that this is not a "technical issue" per se? And perhaps it is working somewhere else for others. But where I am, I am in LIMBO. I should have never gone to the cloud, I had an uneasy feeling about this cloud crap and it has come home to roost. I hate cloud in times like this, where I have zero control. Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted May 23, 2019 Staff ID:1314040 Share Posted May 23, 2019 The cloud portal is up and running. Link to post Share on other sites More sharing options...
Howiedoit Posted May 23, 2019 ID:1314041 Share Posted May 23, 2019 I beg to differ Link to post Share on other sites More sharing options...
Howiedoit Posted May 23, 2019 ID:1314043 Share Posted May 23, 2019 Either way, I would like to know if there is going to be a next time. And....WHY...is this Maintenance done in the middle of the day? Almost end of day here now, so whatever I WAS going to do now has to wait until tomorrow. not a happy camper. Link to post Share on other sites More sharing options...
Walfredo Posted May 23, 2019 Author ID:1314044 Share Posted May 23, 2019 14 minutes ago, Howiedoit said: Either way, I would like to know if there is going to be a next time. And....WHY...is this Maintenance done in the middle of the day? Almost end of day here now, so whatever I WAS going to do now has to wait until tomorrow. not a happy camper. I’m with you about it being annoying, but for whatever it’s worth, this doesn’t appear to be “scheduled maintenance”. As nice and refreshing as it would be to hear “we f’d something up, and we might get to it to fix it at some point”, the money people probably would t like it too much. Link to post Share on other sites More sharing options...
Howiedoit Posted May 23, 2019 ID:1314046 Share Posted May 23, 2019 Well......if it wasn't a "regular scheduled maintenance item", then WE ALL need to know what happened, why it happened, and what is being done so that it does not happen again. I can agree that the middle of the day was a bad idea...so an Unschedule outage needs to be explained. When I buy an Enterprise Product I expect Enterprise Support and Uptime. I am not seeing that. I guess my support level doesn't warrant any immediate response from support...maybe I'l hear back next week? That would work...right.....why not. Who needs to know why something I pay thousands of dollars for doesn't work. Lets just go take nap and call it a day. Link to post Share on other sites More sharing options...
nestrada Posted May 24, 2019 ID:1314222 Share Posted May 24, 2019 Is up, but still having issues? I can't login and even if I try to recover the password get this error. Please advise! Link to post Share on other sites More sharing options...
djacobson Posted May 31, 2019 ID:1315185 Share Posted May 31, 2019 Hi guys, what is your timezone? Cloud site maintenance is done at 5pm Eastern Time and can effect Pacific and APAC regions during the middle of their days. Link to post Share on other sites More sharing options...
Walfredo Posted June 1, 2019 Author ID:1315203 Share Posted June 1, 2019 2 hours ago, djacobson said: Hi guys, what is your timezone? Cloud site maintenance is done at 5pm Eastern Time and can effect Pacific and APAC regions during the middle of their days. Thanks, but that can’t be right— No one schedules maintenance during hours? Link to post Share on other sites More sharing options...
djacobson Posted June 4, 2019 ID:1315778 Share Posted June 4, 2019 Our developers are mainly in Clearwater Florida, 5pm Eastern is indeed our typical maintenance time. Emails are sent out to warn admins, using the emails which setup the logins of the Cloud portal. Unannounced maintenance can happen if there is an urgent problem. Link to post Share on other sites More sharing options...
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