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draph91

I need help with two things

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1: I'm concerned that Malwarebytes is being a bit slow, I started it at 8:45 am and it took 8 Hours and 34 minutes to finish

2: it did pick up something in a previous scan but it's not showing up in Quarantine 

I've provided the report and screenprints

 

Screenshot (19).png

Screenshot (20).png

MB Report 1.5.2019.txt

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***This is an automated reply***

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I did run a threat scan and nothing showed up 

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the item is from a previous Custom Scan which I aborted yesterday, I noticed how late it was and decided to go to bed, I didn't cancel the Scan I just shut down the Computer

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also after I finished the custom scan, I downloaded the support tool, I should also mention is that I canceled the scan to uninstall some stuff I don't use that much them started the scan over from the beginning 

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Just now, draph91 said:

also after I finished the custom scan, I downloaded the support tool, I should also mention is that I canceled the scan to uninstall some stuff I don't use that much them started the scan over from the beginning 

forgot to mention that I also ran the support tool as well

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Hello and Welcome!

A custom scan can take several hours to run, depending on the settings you have set in Malwarebytes and the number of files on your computer, so that is probably normal.

A threat scan is normally all that is needed.

If you provide the requested logs in post number 2 above the team can assist you better.

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On 5/1/2019 at 8:47 PM, Firefox said:

Hello and Welcome!

A custom scan can take several hours to run, depending on the settings you have set in Malwarebytes and the number of files on your computer, so that is probably normal.

A threat scan is normally all that is needed.

If you provide the requested logs in post number 2 above the team can assist you better.

what logs are they requesting, I deleted them 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:

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Greetings,

I just checked all of the logs you provided and none of them show any detections, including the historical data logs and service logs which would show detections listed or at least the number of past detections even if the original scan log(s) from past detections had been deleted.

With all of that said, if an item was detected by a scan that you executed manually Malwarebytes would not remove it on its own.  You would have to review the results of the scan and determine how it handles any detected items.  If you ran the clean uninstall function in the Malwarebytes Support Tool before posting here for assistance then it is possible that there was some detection in the past that isn't showing up in the logs, however if that is the case then there is no way for us to find out what it was or what happened to it.

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On 5/5/2019 at 6:44 AM, exile360 said:

Greetings,

I just checked all of the logs you provided and none of them show any detections, including the historical data logs and service logs which would show detections listed or at least the number of past detections even if the original scan log(s) from past detections had been deleted.

With all of that said, if an item was detected by a scan that you executed manually Malwarebytes would not remove it on its own.  You would have to review the results of the scan and determine how it handles any detected items.  If you ran the clean uninstall function in the Malwarebytes Support Tool before posting here for assistance then it is possible that there was some detection in the past that isn't showing up in the logs, however if that is the case then there is no way for us to find out what it was or what happened to it.

I didn’t run the clean uninstall 

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I'm not sure what it could have been then and I don't know any way of finding out.  That said, if you are concerned that you may be infected with some kind of threat then you may follow the instructions in this topic and create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking your system for threats and removing any that are found.

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I’m doing another custom scan and right now it’s reached nine hours

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3 minutes ago, draph91 said:

I’m doing another custom scan and right now it’s reached nine hours

I did uninstall some programs yesterday 

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Yes, unfortunately for a full/custom scan that's pretty normal (depending on how much data is on your drives of course) because while its default Threat scan is highly optimized for performance, when it's scanning other areas it tends to take a lot longer just because it loses that performance tuning which does seem to slow down its file analysis, at least based on my own observations with my own systems.

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I should mention that Both times I cancelled the scan to uninstall some programs because I was afraid it would mess the scan up

i did use the support tool to uninstall and reinstall malwarebytes and I will run another custom scan next week to see if that that false positive will reappear

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