Jump to content

Lifetime Licence ended


Recommended Posts

For those of us who enjoyed a Lifetime Licence as early adopters seems like time is up or am I the only one?

The software has only been used on this one home PC but reinstallation is no longer allowed and I've no access to my account to manage events.

Strange that I can still log into this forum but not my account .. oh well!

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Greetings,

They did make some recent changes to the licensing servers so that's likely what's causing the problem.  That said, they are still honoring all legitimate lifetime licenses so if yours isn't working and you're having trouble using the My.Malwarebytes.com license management system then please contact Malwarebytes Support directly via the form on the bottom of this page and they will assist you in getting the issue corrected.

If there's anything else we might assist you with please don't hesitate to let us know.

Thanks

Link to post
Share on other sites

"You have not set up your account. Please check your email for instructions to set up your account."

When I try to log in  I get this but never receive an email ( not spam filtered )

The ticket system acknowledged my licencing issue but nothing else.

Link to post
Share on other sites

When setting up your account an email is supposed to be sent to your email address that you used for setting up your account with a link to click to confirm your account.  If this has not shown up yet then that could be the problem.  I will ask a member of Support to investigate and respond here.

@LiquidTension could you please assist here?  Thanks

Link to post
Share on other sites

Sorted...thanks

Once I'd been able to access my account and deactivate previous installations everything went back to normal.

My original password had been created so long ago that it appeared not to match modern requirements for the account pages  and yet still OK for this forum

Link to post
Share on other sites

Excellent, I'm glad you got it sorted :)

Yes, the accounts at My.Malwarebytes.com are separate from the accounts on the forums here (they are completely separate systems) so it uses its own passwords and requirements.

Anyway, if there's anything else we can help you with just let us know.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.