Support Ticket issued 4/23 #2592384- no response to it

[lorelei1952]

I have been using Malware Premium version 3.7.1.2839.  Suddenly after an update that version disappeared and now it displayed Free Malwarebytes.  tried to activate my license key and ID but will not activate.  Please see message below.    

 

 

Subject: Malwarebytes Support Ticket 2592384

 

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Thank you for submitting your support request!

This is an automated email just to let you know we received your request and created ticket 2592384 for you. A support agent will get back to you shortly to address your request. In the meantime, you may find an answer to your issue in our Malwarebytes Support site.

Please take a look at the article(s) below, which may answer your question.
- Deactivate Malwarebytes Premium license key

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lorelei1952 Apr 23, 21:57 PDT I've been using Malwarebytes Premium on this Windows 10 computer for over a year. Suddenly it disappeared and I received an alert from windows . when I checked it displayed a window to activate free malwarebyte. I tried to activate premium using my ID and license keys, but I get the message that I need to deactivate premium from other devices. This desktop computer is the only device I am running premium on. What should I do ??Definitely confused since I just ran a malwarebytes scan last week btw. I have been using Malwarebytes since it first came out and purchased a lifetime enrollment many years ago..

[WV6EM4-GVWY]

 

 

[Malwarebytes]

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[Ried]

Hello lorelei1952 and welcome to Malwarebytes.

We apologize for the delay, an Agent will be replying to your ticket shortly.   I'll close this topic - please continue in your HelpDesk ticket. Thanks! 🙂