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LordDuckling

I need help resolving a ticket

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I've sent license details twice to ticket 2574275, but I've yet to see a response. Did they got marked as spam or something, because I added a couple of attachments to the mails? The weekend is approaching. Is there someone that could poke support to get this issue done?

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Greetings,

Just checking back with you to verify that this got resolved.  Did you ever hear back from Support on your ticket, and if so, has the issue with your license now been resolved?

Please let us know if not and I'll poke someone on the Support team for you to come by and take a look.

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Thank you for getting back to me. Yes someone is handling my ticket. The vendor (antivirussales.com) I bought the licenses from back in 2014 was and is apparently 'not on the list of authorized resellers'. I'm kind of pissed off about that, as they were expensive purchases for me, and the vendor looked quite legitimate and still does because the vendor is still selling your stuff. I sort of understand your policy of not supporting customers that have bought licenses through unofficial channels, but then again I don't really, as the licenses are obtained via a legal way, otherwise they shouldn't be working in the first place. Not to mention that in general it's not uncommon for companies to still honor the customer (e.g. I've purchased my Windows 10 licenses through unofficial resellers, yet if I need help reactivating, Microsoft support still helps me, as long as the key isn't a fake).

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33 minutes ago, LordDuckling said:

The vendor (antivirussales.com) I bought the licenses from back in 2014 was and is apparently 'not on the list of authorized resellers

I had a look at them years ago and bought ONE key (to test/verify). It was not legit as well. Whenever that company comes up in a discussion I always throw my .02 in as well.

I am sorry you "fell" for a vendor like that.

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Back then I had asked Malwarebytes support multiple times when I bought so as well years ago. The answers then were always either a 'don't know', or 'we're looking into it (without a follow-up)'. Otherwise I would've immediately requested a refund via PayPal.

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