Suddenly slow computer - spyware?

[CraigW]

Suddenly my computer started to take up to 10 minutes to boot up - used to be 2-3 minutes.

I have run Malwarebytes and found nothing that it couldn't remove, and subsequent runs show nothing.  I have the free version, with "scan for rootkits" turned on.

There seem to be too many instances of Chrome running when viewed with Task Manager (11-15) and also many other programs that are NOT in Startup.  

I'm attaching today's threat run of Malwarebytes, hoping you can find something - or tell me the next thing I should check.

 

Craig W.

MW 4-25-19.txt

[AdvancedSetup]

Hello @CraigW and

 

Please run the following steps and post back the logs as an attachment when ready. You can skip step 01 since you just posted that file.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[CraigW]

Here is the ADW text.  Apparently it didn't find anything, but I did the basic repair anyway.

Attached are the FRST files.  Also the Malwarebytes I ran before - and I do have Malwarebytes 3.

I'm aware that TeamViewer is open, as a friend is walking me thru the process.

It did seem to start up a little faster when I rebooted between steps 2 & 3.  But still dragging after the desktop icons appear, when trying to open any program.

Craig W.

Addition.txt FRST.txt MW 4-25-19.txt

[AdvancedSetup]

I'm heading home but will check back and give further advice in a couple hours if possible or later tonight.

Thanks

 

[AdvancedSetup]

Okay, before we go any further. Let's go ahead and clean up and reset your browsers.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

• Open Chrome and at the top right, click  More tools  Extensions
• Write down the list of Extensions installed.
• Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
• Scroll down until you see the   "reset sync" button to clear your data from the server and remove your passphrase.
• Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
• Press the Windows key + R at the same time, to bring up the run dialog box.
   
  • 
     
• Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\

1. Press Ctrl + A to select all the files and folders.
2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
4. Example of all files and folders selected, except Bookmarks

 

Restart your computer now. Then run FRST again and make sure you place a check mark on Additions.txt attach both new logs on your next reply.

Thanks

Ron

 

 

[AdvancedSetup]

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