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I believe my computer is infected.

I tried running the Premium version of MWB several times and it didn't find any threats. I followed the directions for downloading Farbar recovery tool and get a warning that appears to be part of the infection. I've included screenshot and a screenshot of a new icon appearing on my desktop.

I did not want to go any further without posting here. I have not installed Farbar and I've not sure I can.

Your help is greatly appreciated.

FRST 1.jpg

FRST 2.jpg

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Hello @Gritt and :welcome:

You may need to temporarily disable the Windows SmartScreen in order to download FRST

https://www.groovypost.com/howto/turn-off-smartscreen-filter-windows-10/

https://www.digitalcitizen.life/how-disable-or-enable-smartscreen-filter-internet-explorer-or-windows-8

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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The current logs don't show an obvious infection, but let's go ahead and do another scan with Kaspersky antivirus to make sure.

 

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

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Yesterday after I followed your steps and rebooted the computer worked fine.

This morning I saw your email, installed Kaspersky, and the scan found nothing.

It still seems to be working fine. Thank You for the help.

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Great, glad to hear all seems well again. I'll go ahead then and close your ticket but if you do decide you need further help please send me a private message and I'll be glad to help.

Have a fantastic weekend

Ron

 

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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