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Help: Persisting trojan.agent MBAM unable to remove


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Hello,

I'm having an issue with one system that has a trojan.agent (taskman registry in winlogon) that malwarebytes is able to remove but it keeps coming back and my company cannot ship the station to the customer before the PC is 100% clean. the following are MBAM and DDS log files

Malwarebytes' Anti-Malware 1.41

Database version: 2795

Windows 5.1.2600 Service Pack 3

9/14/2009 11:06:05 AM

mbam-log-2009-09-14 (11-06-05).txt

Scan type: Full Scan (C:\|)

Objects scanned: 133696

Time elapsed: 15 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\taskman (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS (Ver_09-07-30.01) - NTFSx86

Run by Operator at 11:06:54.59 on Mon 09/14/2009

Internet Explorer: 6.0.2900.5512

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1980.1363 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

svchost.exe

C:\Program Files\Intel\ASF Agent\ASFAgent.exe

C:\WINDOWS\system32\EloSrvce.exe

C:\WINDOWS\system32\inetsrv\inetinfo.exe

C:\WINDOWS\system32\EloDkMon.exe

C:\WINDOWS\system32\EloTTray.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe

C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

E:\dds.pif

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.live.com

mDefault_Page_URL = hxxp://www.dell.com

mStart Page = hxxp://www.dell.com

mWinlogon: Taskman=c:\recycler\s-1-5-21-7899431254-8194844167-462320122-3911\sysdate.exe

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.7.2.11\IPSBHO.DLL

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.7.2.11\coIEPlg.dll

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\rtgc32.lnk - c:\program files\vantage\rtgc32\RTGC32.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.7.2.11\CoIEPlg.dll

Notify: igfxcui - igfxdev.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2009-8-7 24064]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1007020.00b\SymEFA.sys [2009-9-14 310320]

R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1007020.00b\BHDrvx86.sys [2009-9-14 259632]

R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1007020.00b\cchpx86.sys [2009-9-14 482432]

R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090910.003\IDSXpx86.sys [2009-9-14 276344]

R2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2007-4-19 133968]

R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.7.2.11\ccSvcHst.exe [2009-9-14 117640]

R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2008-12-4 226640]

R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2009-8-7 144480]

R3 elomoufiltr;ELO TouchSystems-SRV2;c:\windows\system32\drivers\EloFiltr.sys [2009-8-28 53248]

R3 EloUsb;ELO TouchSystems-SRV;c:\windows\system32\drivers\EloUsb.Sys [2009-8-28 92032]

R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090913.019\NAVENG.SYS [2009-9-13 84912]

R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090913.019\NAVEX15.SYS [2009-9-13 1323568]

S2 ACCESNT;ACCESNT;c:\windows\system32\drivers\accesnt.sys --> c:\windows\system32\drivers\accesnt.sys [?]

=============== Created Last 30 ================

2009-09-14 07:58 36,400 a----r-- c:\windows\system32\drivers\SymIM.sys

2009-09-14 07:58 124,976 a------- c:\windows\system32\drivers\SYMEVENT.SYS

2009-09-14 07:58 60,808 a------- c:\windows\system32\S32EVNT1.DLL

2009-09-14 07:58 7,456 a------- c:\windows\system32\drivers\SYMEVENT.CAT

2009-09-14 07:58 806 a------- c:\windows\system32\drivers\SYMEVENT.INF

2009-09-14 07:58 <DIR> --d----- c:\program files\Symantec

2009-09-14 07:58 <DIR> --d----- c:\program files\common files\Symantec Shared

2009-09-14 07:58 <DIR> --d----- c:\windows\system32\drivers\NIS

2009-09-14 07:58 <DIR> --d----- c:\program files\Norton Internet Security

2009-09-14 07:58 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec

2009-09-14 07:58 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Norton

2009-09-14 07:57 <DIR> --d----- c:\docume~1\operator\applic~1\Malwarebytes

2009-09-14 07:57 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys

2009-09-14 07:57 19,160 a------- c:\windows\system32\drivers\mbam.sys

2009-09-14 07:57 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware

2009-09-14 07:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes

2009-09-14 07:57 <DIR> --d----- c:\program files\NortonInstaller

2009-09-14 07:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller

2009-09-01 14:05 <DIR> --d----- C:\Gage Data

2009-08-31 14:58 <DIR> --d----- C:\Data

2009-08-31 12:48 4,541 a------- C:\text.xml

2009-08-31 11:12 <DIR> --d----- c:\docume~1\operator\applic~1\Windows Search

2009-08-31 11:09 <DIR> --d----- c:\windows\system32\appmgmt

2009-08-31 10:37 <DIR> --d----- c:\program files\Videojet

2009-08-29 12:16 <DIR> --d----- c:\program files\common files\Cognex

2009-08-29 12:16 <DIR> --d----- c:\program files\Cognex

2009-08-28 11:59 49,152 a----r-- c:\windows\system32\EloUCoin.dll

2009-08-28 11:59 92,032 a----r-- c:\windows\system32\drivers\EloUsb.Sys

2009-08-28 11:59 69,632 a----r-- c:\windows\system32\EloLCoin.dll

2009-08-28 11:59 53,248 a----r-- c:\windows\system32\drivers\EloFiltr.sys

2009-08-28 11:56 664 a------- c:\windows\system32\d3d9caps.dat

2009-08-21 06:08 <DIR> --d----- c:\program files\EloTouchSystems

2009-08-21 06:01 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Vantage

2009-08-21 06:01 <DIR> --d----- C:\TwinCAT

2009-08-21 06:01 270,399 -------- c:\windows\system32\TcAdsDll.dll

2009-08-21 06:01 57,400 -------- c:\windows\system32\AdsDll.dll

2009-08-21 05:59 <DIR> --d-h--- c:\docume~1\alluse~1\applic~1\{9454A426-3FAF-459D-BE28-8100355EC7D7}

2009-08-21 05:59 <DIR> --d----- c:\program files\Vantage

2009-08-21 05:58 1,071,088 a------- c:\windows\system32\MSCOMCTL.OCX

2009-08-21 05:58 662,288 a------- c:\windows\system32\MSCOMCT2.OCX

2009-08-21 05:58 137,000 a------- c:\windows\system32\MSMAPI32.OCX

2009-08-21 05:58 116,224 a------- c:\windows\system32\pdfcmnnt.dll

2009-08-21 05:58 23,552 a------- c:\windows\system32\MSMPIDE.DLL

2009-08-21 05:58 <DIR> --d----- c:\program files\PDFCreator

2009-08-21 05:58 <DIR> --d----- c:\program files\Solartron Metrology

2009-08-21 05:58 <DIR> --d----- c:\windows\Downloaded Installations

2009-08-21 05:58 <DIR> --d----- c:\program files\BECKHOFF

2009-08-21 05:56 26,368 ac------ c:\windows\system32\dllcache\usbstor.sys

2009-08-21 05:53 221,184 a------- c:\windows\system32\wmpns.dll

2009-08-21 05:53 <DIR> --d----- c:\docume~1\operator\applic~1\Windows Desktop Search

2009-08-21 05:53 <DIR> --d----- c:\documents and settings\Operator

2009-08-21 05:52 8,192 a------- c:\windows\REGLOCS.OLD

==================== Find3M ====================

2009-08-07 20:28 77,824 a------- c:\windows\setpwr32.exe

2009-08-07 20:28 4,055 a------- c:\windows\system32\drivers\1028_Dell_OPT_760.mrk

2009-08-07 17:33 87,699 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat

2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll

============= FINISH: 11:07:10.17 ===============

I appreciate your help

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  • Staff

Hi,

First of all, please update MalwareBytes, because the databaseversion is outdated.

  • Start MalwareBytes and click the Update tab. There click "Check for updates"
  • Once the updates are downloaded, perform a quick scan again.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log, then we'll proceed from there with new steps.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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