Our program name detected as virus. Totally mistake

[maggiena]

Hi,

Our program is detected as virus by Malwarebytes.

The file name like ReiBoot.app is detected.

Could you check it?

That is our program name. And we have registered Reiboot as our trademark.

Any help is highly appreciated!

Thanks!

[exile360]

Greetings,

To report a false positive please read the information in this topic as well as this topic and then create a new topic in the false positives area by clicking here with the requested information about the detection including a scan log from Malwarebytes showing the detection as well as a copy of the file attached in a ZIP folder so that the Malwarebytes Research team may determine why the item is being detected and get the issue corrected if it is a false positive.

If there is anything else we might assist you with please don't hesitate to let us know.

Thanks

[maggiena]

Hi, seems this post refers to Windows program. Are there any post for Mac? 

  Thanks！

[AdvancedSetup]

Hello @maggiena

Can you please post a log showing the detection

Thank you

 

[maggiena]

Hello. i have attached the log file as well as the screenshot there. Please kindly check it.

Thanks!

 

Logs.zip

[AdvancedSetup]

Thank you. I've reported it to the Team. Someone should review this for you tomorrow.

Ron

 

[maggiena]

OK. Thanks very much.

Any quick solution is highly appreciated!

 

[blender]

Hello,

We are in the process of reviewing this application. Please keep in contact with us through your ticket you opened. You and the PUP Reconsideration team can continue the discussion there. 
For reference, the ticket number is 2587256

I'll close this thread.

Thank you,