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Farrukh

Photos, videos,pdf file are all change to deferent file name

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Hi guys I am in big trouble i install some thing in my pc and he changed my all files in the pc and in my external hard drive 

The file name is changed to vkcpot file 

Some file kkskgrug file

And two text file is in my pc related to them i take a photo and attached it can someone please help me I have lots of my family data but no beck up

IMG_20190424_050313.jpg

IMG_20190424_050229.jpg

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Greetings,

Yes, it appears you've been hit by a nasty ransomware infection.  I'm not certain if the files can be recovered, however your best bet would be to work with one of our malware removal specialists to deal with the infection and they will advise you on how to proceed.  To do so, please follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available.

Good luck, and I hope that you are able to get your files back.

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I see you made another topic with the same question again...

Maybe you do not understand what happened to your PC. Surely your PC is or was infected with an virus, in this case RansomWare.

Ransomware is a nasty piece of software that encrypts all documents, movies, database, music, photo and more on your hard-disk. Meaning that you can not open them or read them anymore. The crooks of this software want you to pay them something like 1000+ dollar, after that they will give you an program that decrypt your files on your hard-disk. Then you can read an open your files like before again, just like nothing happened. If you not want to pay, or not have this money available, then there is nothing you else you can do then WAIT. WAIT until they found MAYBE an decryptor that is free to use without paying money. They are trying there best, but it is very very hard work.

So unfortunately for you there is at moment NO SOLUTION, how many topics you open again.

You can only wait and hope they will find a solution like the older versions again.

And even if you should choose to pay the crooks, you are not sure you get your files back. Juts keep an eye on the pages from bleepingcomputer we showed you. If there is an solution they will make it available and publish it there.

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Malwarebytes can remove the virus from your computer if you want, but your files will stay unreadable or unusable. Neither Malwarebytes or any other soft can give you back your files for now. Your only hope is that you ever had made an backup from it. If no, wait for another solution hopefully.

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1 hour ago, SPDIF said:

Malwarebytes can remove the virus from your computer if you want, but your files will stay unreadable or unusable. Neither Malwarebytes or any other soft can give you back your files for now. Your only hope is that you ever had made an backup from it. If no, wait for another solution hopefully.

GandCrab is a trojan, not a virus. 

 

 

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I know, just was trying to speak in a language that everyone does understand. Many people do not know the word Trojan.

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It only promotes disinformation by providing misinformation.

 

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