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I received notification from malware that my Real time Protection had been turned off. I did not do this. As directed, I went into settings, found the icon that was off but am unable to make it turn on. I tested other icons and they turn off and on with ease. this one "Malware Protection" refuses to respond. I am concerned that it was turn off by a hacker

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Hello and Welcome @wenL

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
     
     1944505166_Repairmenu_arrows.png.566f861

  7. Click the Gather Logs button
     
     Advanced_arrows.png.4bf56db369b0b175ee2b

  8. A progress bar will appear and the program will proceed with getting logs from your computer
     
     715586608_AdvancedGatherLogs_arrows.png.

  9. Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
     
     164871969_AdvancedGatherLogscompleted_ar

  10. Please attach the file in your next reply.

 

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