Licence activation issue for Retail license

[z4298]

I have the same problem. Upgrade to 3.7.1 deactivated my lifetime license. Where do I find my old key to try and re-enter it?

[exile360]

You should be able to retrieve it by creating an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license, otherwise if that's not possible you may contact Malwarebytes Support directly via the form on the bottom of this page and they should be able to retrieve it for you.

[z4298]

I found my original box, CD and license activation ID & Key from 2011. When I tried to activate the software using it I get a message that my key has been blacklisted. This issue only happened with the most recent 3.7.1 build 10240 update. That update blacklisted my valid lifetime license. I can't remember if I had registered this key or what email I used 8 years ago when I purchased the software so I created a new account on My.Malwarebytes.com and tried to register the key and I got an error message redirecting me to a support page that doesn't exist. I created another Malwarebytes Support Ticket (# 2590927) since I haven't received anything other than automated responses from Malwarebytes support. I included a photo of the original box, CD and license card with the support ticket to prove that I bought and have owned the software since 2011. Could someone please fix this issue ASAP? I love this software and I don't feel safe using the internet without it backing up my paid antivirus software.  

[Maurice Naggar]

Hi,

Stick with the support ticket.  Be sure to do what the automated response suggested, which may likely be to run the Support tool at some point.

If you have not attached a Copy of the CD showing the License Keys, I would do so, and be sure to mention where the purchase was made.

The lifetime license is only for one Windows pc.

 

[z4298]

Hi,

It's been 2 days since I created a support ticket and I still have received no response other than the automated acknowledgement. I bought this software with a lifetime license in 2012 and have only installed it on one PC. The same PC that the 3.7.1 update decided to blacklist. I found a copy of the original purchase order and can provide it if someone responds to my support ticket. I love this software which is why I originally purchased the lifetime license. Until this problem is resolved I won't feel secure browsing on the internet. Could someone please figure out why after 7 years of use on the same PC the 3.7.1 update blacklisted my lifetime license? Thanks.

[Maurice Naggar]

Be sure that you have made a Reply to the original automated one.   And attach the document above (along into the same ticket).