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Unable to contact license server


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Greetings,

After reviewing your logs I suspect that it may be the VPN(s) and/or proxies that are installed preventing Malwarebytes from connecting to the licensing servers to activate.  The latest version of Malwarebytes is very sensitive to third party VPNs, proxies and similar tools that alter internet connectivity using the deprecated Winsock LSP protocol rather than the current Windows Filtering Platform protocol.  If possible, please try removing these VPNs/proxies to see if you are able to activate Malwarebytes, then see if there are newer versions or alternatives if you still need to use those applications that use WFP instead of Winsock:

Winsock: Catalog5 01 C:\Windows\SysWOW64\PrxerNsp.dll [87024 2018-08-15] ()
Winsock: Catalog9 01 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 02 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 03 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 04 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 05 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 06 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 07 C:\Windows\SysWOW64\networkdlllsp.dll [448296 2016-05-21] (Network Tunnel Lab)
Winsock: Catalog9 08 C:\Windows\SysWOW64\PrxerDrv.dll [98800 2018-08-15] (Initex)
Winsock: Catalog9 09 C:\Windows\SysWOW64\PrxerDrv.dll [98800 2018-08-15] (Initex)
Winsock: Catalog9 10 C:\Windows\SysWOW64\PrxerDrv.dll [98800 2018-08-15] (Initex)
Winsock: Catalog9 11 C:\Windows\SysWOW64\PrxerDrv.dll [98800 2018-08-15] (Initex)
Winsock: Catalog9 26 C:\Windows\SysWOW64\ierd_tgp_lsp.dll [723104 2019-01-09] (Tencent)
Winsock: Catalog9 27 C:\Windows\SysWOW64\ierd_tgp_lsp.dll [723104 2019-01-09] (Tencent)
Winsock: Catalog9 28 C:\Windows\SysWOW64\ierd_tgp_lsp.dll [723104 2019-01-09] (Tencent)
Winsock: Catalog9 29 C:\Windows\SysWOW64\ierd_tgp_lsp.dll [723104 2019-01-09] (Tencent)
Winsock: Catalog9 30 C:\Windows\SysWOW64\PrxerDrv.dll [98800 2018-08-15] (Initex)
Winsock: Catalog5-x64 01 C:\Windows\system32\PrxerNsp.dll [101872 2018-08-15] ()
Winsock: Catalog9-x64 02 C:\Windows\system32\PrxerDrv.dll [119792 2018-08-15] (Initex)
Winsock: Catalog9-x64 03 C:\Windows\system32\PrxerDrv.dll [119792 2018-08-15] (Initex)
Winsock: Catalog9-x64 04 C:\Windows\system32\PrxerDrv.dll [119792 2018-08-15] (Initex)
Winsock: Catalog9-x64 05 C:\Windows\system32\PrxerDrv.dll [119792 2018-08-15] (Initex)
Winsock: Catalog9-x64 19 C:\Windows\SysWOW64\ierd_tgp_lsp64.dll [1010848 2019-01-09] (Tencent)
Winsock: Catalog9-x64 20 C:\Windows\SysWOW64\ierd_tgp_lsp64.dll [1010848 2019-01-09] (Tencent)
Winsock: Catalog9-x64 21 C:\Windows\SysWOW64\ierd_tgp_lsp64.dll [1010848 2019-01-09] (Tencent)
Winsock: Catalog9-x64 22 C:\Windows\SysWOW64\ierd_tgp_lsp64.dll [1010848 2019-01-09] (Tencent)
Winsock: Catalog9-x64 23 C:\Windows\system32\PrxerDrv.dll [119792 2018-08-15] (Initex)

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  • 1 month later...
1 hour ago, neon said:

Please remove these entries from the hosts file.

Quote

0.0.0.0                   telemetry.malwarebytes.com
0.0.0.0 keystone.mwbsys.com
0.0.0.0 serius.mwbsys.com

 

Here is how. https://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default

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