Please provide process to remove a website from the blacklist

[Sudhakar]

Please post the formal process for removing a site blocked due to reputation.  How does a site report it after an issue is fixed?  What factors are considered for reputation blocks?  How long does the removal of reputation block process take?  Please advise.

Our website is http://www.imersiongis.com

 

Edited April 19, 2019 by Zynthesist
remove link

[Zynthesist]

This looks like it could be a browser extension block.

[rakka]

@Sudhakar One of the page in your site was infected 

http://www.imersiongis.com/drupal7/k2

 

my colleague has informed that you have removed the page, so will go ahead and whitelist the site imersiongis.com

 

 

Best way to report FPs or whitelisting requests is forums. 

 

[Sudhakar]

Thanks for the update. 

Normally how long does it take for the site to be accessible again.

[exile360]

It depends on when the update went out, but usually it shouldn't take too long.  That said, if you still see the site being blocked even well after it's been whitelisted/removed from the database then it could be an issue with your browser or system cache such as the DNS cache or website history needing to be cleared.  You can do this manually or through a tool such as CCleaner.  If after that the block still persists then try restarting the system, but generally clearing the cache does the job.

[juliewb]

Okay, apparently I allowed goldderby to access all my content. I cannot figure out how to remove/block, whatever I need to use to get rid of this. Help! Please use simple directions.

 

 

https://www.goldderby.com/member-register/?register-errors=username

 

 

 

Edited April 30, 2019 by AdvancedSetup
Removed live hyperlink

[exile360]

Greetings,

Please read and follow the instructions in this topic and then create a new topic including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as they are available.  They will guide you in checking and clearing your system of any issues and threats.