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I’m pretty sure I have a type of malware but malwarebytes cant detect it


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So I got malware from a free movie website (I know my fault) about a week ago and it didn’t let me update my nvidia drivers and I couldn’t  open task manager it said something like path or file I didn’t have access to. This is the only thing the malware did, I could still open any application like visual studio or steam. My laptop didn’t seem to be slow except for when trying to open task manager it would pop up the error after like 10 minutes from trying to open task manager.  I tried going to properties and went to the security tab to give myself access but it would freeze the security window for a few minutes then said I couldn’t change the permissions and it said access denied. I went into safe mode and task manager opened up fine. After this I did a factory reset through safe mode because I couldn’t do a factory reset normally and I thought that would be the end of it. When it booted back up everything was fine I opened task manager and updated my drivers. I also downloaded malwarebytes so this wouldn’t happen again. Well fast forward to today and the same thing has happened. The weird thing is I only used safe sites and malwarebytes was running scans and it didn’t flag anything. I have no clue how it got on my laptop the second time.  I scanned my laptop multiple times and it just can’t find anything. Also when I use properties and go to the security tab it says there is another user the account is something like : unknown account with a whole bunch of numbers and letters. Do you guys know how I can fix this. It was a really expensive laptop and I’ve only had it for a few months. I’ll try to respond to any questions you have.  

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Let see what we can find.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

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Here are the files, I couldn't run farbar before so I did a fresh start with a bootable usb and then downloaded it again and ran it. I don't know if that fixed it since last time I did a factory reset and this problem came back. I don't know if you'll find anything out of the ordinary but i hope you do because there is a chance this problem might come back like last time. 

Addition.txt FRST.txt

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Hi,

Read the remarks about this Chrome Extension.
https://chrome.google.com/webstore/detail/ublock/epcnnfbjfcgphgdmggkamkmgojdagdnn/reviews?hl=en
CHR Extension: (uBlock) - C:\Users\hbrya\AppData\Local\Google\Chrome\User Data\Default\Extensions\epcnnfbjfcgphgdmggkamkmgojdagdnn

Remove it and install this one that we suggest.
https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en
===

Reset Chrome

Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset and clean up" > "Restore settings to their original defaults"
 
Restart Chrome.
<<<>>>

Nothing else was found to be malware.

Has your problem been solved?

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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