Start with Windows trouble

[Grenpara]

Hey Guys,

 

I have a problem I cant seem to fix and need some help.

I had a problem with a program I was installing so company had me go into Malwarebytes and click option to disable Start Malwarebytes at Windows Startup.

I then restarted computer and did what i had to. 

Then I started Malwarebytes manually and selected the option Start Malwarebytes at Windows Startup and enable it again.

After a restart Malwarebytes did not start when windows rebooted.

I checked the setting to make sure it was enabled and tried another restart but again Malwarebytes did not start at Windows startup.

I checked Task manager and it is not even in the startup section so I cant enable it there.

I scanned my pc to make sure I had no malware and it came back clean.

 

So my question is how do I get Malwarebytes 3.7.1 to again start with windows since the option is not working?

 

Thanks in advance
Gren

[Malwarebytes]

***This is an automated reply***

Hi,

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[exile360]

Greetings,

There are a couple of possibilities.  First, be sure that when toggling a setting in Malwarebytes that you simply click on the switch/slider to enable/disable the setting; don't click on it and drag it.  If you click and drag the switch then it is likely to not actually change the setting as it should (this is a known issue with the Malwarebytes UI).  So to see if that's the cause of the issue, please toggle the setting off again just by clicking on the switch once, then re-enable the setting by doing the same thing; just click on it once (don't click and hold/drag it), then restart your system to see if it now starts correctly.

If that didn't resolve the issue, then there is another possible cause.  There is a new feature in Windows 10 called Fast Startup that may be at fault.  This feature has been known to cause problems with Malwarebytes as well as many other programs and even some hardware devices and their drivers.  To see if this is the issue, first check to see if Fast Startup is enabled, and if it is, disable it and reboot your system to see if that fixes the problem.  Instructions on how to check the setting as well as how to disable it can be found in the articles here as well as here.

If the problem still persists then please do the following so that we may check the status of your system and Malwarebytes configuration to troubleshoot the issue further:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes and if necessary, please provide the requested ZIP file.

Thanks

[SPDIF]

Like many others, you could be a victim of the latest Win 10 updates; https://www.tomshardware.com/news/windows-update-breaks-antivirus-programs,39123.html