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Potential Anti-Ransomware conflict w/ Windows and Ransomware Protection?

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I have the feature update of version 1809 build 17763 Windows 10 that I received in December 2018 through the Windows Update process. I have been running Windows 10 without any issues whatsoever (knock on wood). The previous version I undated from also had no issues either which was version 1803.

I enabled the Windows ransomware protection just last month for the first time and it performed flawlessly without any issues. It automatically creating protected folders and allowed me to add apps through the Controlled Folder Access in Windows 10 settings.  

Approximately the week following after enabling Windows ransomware protection, I installed the Premium 'trial' version of Malwarebytes, unaware that Malwarebytes premium comes with anti-ransomware. After I installed the Malwarebytes trial version, I began to notice issues with not only Windows ransomware protection that I had not seen before, but also my printer unable to print from a browser.  I only recently purchased a new Dell XPS desktop 1 year ago.

This is a breakdown of issues I've experienced :

1) Windows notifications prompts me that ransomware protection is blocking the apps I already added as allowed apps while running them from a USB thumb drive.  

2) After deciding to focus on resolving the printer issue and troubleshooting with Dell on the printer, the only resolution to fix the print issue was to perform a system restore . I saw only two choices of system restore dates to select - the date MalwareBtyes was installed and after it was installed. I selected the former. The printer issue was resolved and Malwarebytes could no longer be ran.

3) My focus turned toward troubleshooting the Windows ransomware protection. I'm still receiving Windows notifications whenever I run a portable app from the USB drive that says these apps are being blocked even though the apps were already added. I can see those apps added under Controlled Folder Access in Windows settings.

My concern is that I can see a lot of remnants of Malwarebytes that are scattered throughout my system files and registry. The most logical method I know to successfully remove all of the traces and leftovers would be to re-install the MalwareBytes trial version, and then perform a clean un-install with an uninstaller tool. The problem with that method however is my system already installed the trial version, so I will not be permitted another re-install.

After reflecting back on what sequence of events had to have caused these issues, I have to derive from those experiences that all of the issues began prior to the restore which leads me to conclude the installation of the MB application likely caused a conflict

I can only make a request at this point to Malwarebytes if it's at all possible, on whether a temporary key for re-installing the trial version could be issued so that I can perform a clean un-install.  It would be the easiest and cleanest method. However if there is a better resolution, I am most willing to give something else a try.

Thank you in advance      

 

          

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Neither of the two selections provided by the Malwarebytes bot are relative. I didn't install a Malwarebytes Windows product nor do I have a license issue for a paid version of MalwareBytes

I only installed Malwarebytes 'Trial' premium version for consumers.      

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Would someone kindly define what the Malwarebytes bot means by their Windows product? e.g, Adware Cleaner, JRT, Windows Firewall Control by BiniSoft ?  Or is it supposed to mean Malwarebytes 3 for Windows versus Malwarebytes for Android ?

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Greetings,

The free and trial versions of the product (as well as Premium) all use the same installer, so you don't need any kind of license, key or trial to reinstall Malwarebytes.  That said, to perform a clean uninstall of Malwarebytes you don't need to reinstall the product at all either as Malwarebytes provides a special tool for that purpose.  To use the tool to clean off any remnants of Malwarebytes from your system just follow the instructions below (I'd recommend temporarily disabling your Controlled Folder Access to allow the tool to delete any files/folders belonging to Malwarebytes that might be in protected locations otherwise Windows probably won't allow them to be removed):

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system.  You'll be prompted to reinstall Malwarebytes after that, but since you don't want Malwarebytes installed just opt out of it.
Edited by exile360

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Thank you. The clean operation removed all remnants in the system files and registry. I wasn't aware the Malwarebytes Support tool could perform this without a re-install. Great!

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Yes, it's a very useful tool for sure :)

Also, with regards to the software breaking after system restore, that's pretty much expected as the configuration files and databases are all in sync with the actual time/date, so when a system restore occurs it alters the time/date while restoring the files from a previous time which breaks that synchronization.  Usually this can be fixed by simply running the installer for Malwarebytes 3 again and installing it over the top of your existing installation so that you can still retain any items in quarantine, logs and customized settings.

Anyway, if there's anything else we might assist you with please don't hesitate to let us know.

Thanks

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