Can't install (Couldn't call proc)

[zwizzcheese]

Help! I've encountered the 'couldn't call proc' error while trying to install. This occurs at 433:375, if that's relevant.

I've attempted the two solutions suggested by Malwarebytes: 1) setting temp folders from within the command prompt, 2) deleting old certificates (there were none to delete). Neither of those solutions worked. 

I also tried installing the anti-rootkit tool -- that wouldn't install either. 

Is there anything else I can try?? 

Thanks!!!

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[Firefox]

Hello and Welcome!

Sorry your having issues, providing the logs will help the team in getting your issues resolved.

Please do the following to gather some logs so the team can take a look at your installation and attempt to find the cause of the problem:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[Richard123]

Cannot install malwarebytes error message is cant call proc 433:1049.

tried running support tool.  it told me microsoft .net needed to be upgraded which I did.

it still does not recognize microsoft .net 4.0 so the support tool will not run

I did get a message that .net installed correctly

Malwarebytes still will not install

What is next?

Richie

[zwizzcheese]

Thanks Firefox! I ran the tool as suggested and have attached the output.

mbst-grab-results.zip

[zwizzcheese]

I've been trying to get this installed for weeks now with no luck. Anyone have any unconventional solutions that worked for them? Should I just reinstall windows and hope that solves the problem??

Thanks!!

[1PW]

Hello @zwizzcheese:

Please follow the amended instructions in the following post.

Thank you.

Edited May 17, 2019 by 1PW
New Instructions

[LiquidTension]

Hi @zwizzcheese,

Thanks for the file you provided earlier.

The particular error message you referenced in your first post is consistent with other users who have also encountered issues with installing Malwarebytes. In those cases, the cause was found to be AVG/Avast Anti-Virus.

Please could you uninstall Avast, run their removal tool using the link below and reboot the computer afterwards.
https://www.avast.com/en-gb/uninstall-utility

Once done, try the Malwarebytes installation again and let us know the results.

[zwizzcheese]

Thanks @LiquidTension and @1PW, but unfortunately that didn't work.

I actually only installed AVG and Avast after the original Malwarebytes install attempt failed. I thought it might help. It didn't. Anyway, I just uninstalled both AVG and Avast and retried installing Malwarebytes -- I'm still receiving the same 'couldn't call proc' error. 

Please let me know if there's anything else I can try! Thanks!!

[LiquidTension]

Thanks for the update.

Please rerun the Malwarebytes Support Tool in the same manner as before and provide the newly generated mbst-grab-results.zip.

[zwizzcheese]

Thanks @LiquidTension. Attached are the latest logs generated by the support tool

mbst-grab-results.zip

[LiquidTension]

Thanks for the file.

Please perform a clean boot and then try the Malwarebytes installer.
Afterwards, reverse the steps to undo the clean boot.

Perform Clean Boot

• Press the Windows Key + R on your keyboard at the same time. Type msconfig and click OK.
• On the Services tab of the System Configuration dialog box, select the Hide all Microsoft services check box.
• Click Disable all.
• On the Startup tab of the System Configuration dialog box, click Open Task Manager.
• On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
• Close Task Manager.
• On the Startup tab of the System Configuration dialog box, click OK and then restart the computer.
• Log back into your normal user account.
   

If the issue persists, please boot the computer into Safe Mode with Networking and try running the Malwarebytes installer once more.
https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

If you still encounter an issue, we'll need to obtain a Process Monitor log captured as the installer is running so we can take a closer look at the cause.