New Premium 3.7.1 Version

[RobertCope]

Working on my wife's laptop this afternoon (Windows 10 Home Version), I got notice of  download for the new Malwarebytes version 3.7.1 Premium

 like I have on my desktop.  However, when it came up it wanted to give her a 14-day trial on the 3.7.1.   She already had  the previous version 3.6.1 Premium

with License ID and Key #'s which was never to expire.  So, what is happening here?   Malwarebytes is no longer doing what it promised, or is some "newbie" at the

company trying to charge us again?   Thanks for any insight you can give.

[Malwarebytes]

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[exile360]

Greetings,

It's neither.  The software just needs to be installed and check in with the licensing server to activate the lifetime license on the new build.  Once installed, if it didn't pick up the lifetime license, then go ahead and click the activate button and enter your ID and Key in the appropriate spaces and it should then enable all of the Premium features again.

If you have any problems or it doesn't allow you to activate the software then I'd suggest signing up at My.Malwarebytes.com and managing your license there.  You'll find instructions on how to do so in this support article and you'll find further information on managing devices and licenses in this support article as well as this support article.

If you still have trouble with the license then you should contact Malwarebytes Support directly and they will assist you.  You may do that by filling out the form found on the bottom of this page.

If there is anything else we might assist you with please don't hesitate to let us know.

Thanks