guman Posted April 17, 2019 ID:1308218 Share Posted April 17, 2019 I've signed up for malwarebytes forums a week ago. Each time I want to log in my password isn't accepted and I need to reset it in order to gain access to the forums. It occurred with several computers. Please assist me. Link to post Share on other sites More sharing options...
exile360 Posted April 17, 2019 ID:1308270 Share Posted April 17, 2019 Greetings, I've requested that a forum administrator take a look and assist. They have access to the control panel for the forums and should hopefully be able to figure out what's going on and get the issue corrected for your account. Thank you for your continued patience. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 17, 2019 Root Admin ID:1308278 Share Posted April 17, 2019 Yes, I do see a huge log of password resets. However, I do not see any reason for it based on the forums itself. Can you try using a different browser? Maybe shut down the computer. Unplug, and replug each of the devices such as mouse cable, keyboard cable, printer, etc. Then power back on and see if that helps Is the computer showing any signs of an infection? Link to post Share on other sites More sharing options...
guman Posted April 18, 2019 Author ID:1308368 Share Posted April 18, 2019 Hi guys and thanks a lot for your assistance. 2 of my private computers had g*.tmp.exe issue which was the reason I signed up in the first place. They have been cleaned thanks to the forum. The log in issue occurs also in my work computer both on chrome and ie. OK, I'm now at work (help desk BTW) and I just signed up to a random site and did several sign outs and sign ins without any problem with chrome. I don't believe but Perhaps google password aid is causing this... - I'm signed in to chrome with my google account of course. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 18, 2019 Root Admin ID:1308407 Share Posted April 18, 2019 You could try cleaning up Chrome and see if it helps Link to post Share on other sites More sharing options...
guman Posted April 27, 2019 Author ID:1309910 Share Posted April 27, 2019 omg omg omg - it's display name, not registered email address!!! 😔😔😔 I don't believe it, this is so embracing!! With that admitted, in the login logs it doesn't show I put email instead of display name? Also, maybe you should accept also email address there. Link to post Share on other sites More sharing options...
exile360 Posted April 27, 2019 ID:1309920 Share Posted April 27, 2019 No problem, it's a simple mistake to make. You're right, it would be convenient to allow the use of either for logging in. I'll suggest it to the folks that run the forums, and assuming it's a change that the forum software allows, hopefully we'll see it addressed in the future. Link to post Share on other sites More sharing options...
guman Posted April 27, 2019 Author ID:1309927 Share Posted April 27, 2019 Thanks. Enjoy the rest of the weekend. G Link to post Share on other sites More sharing options...
exile360 Posted April 27, 2019 ID:1309930 Share Posted April 27, 2019 Thanks, you too, and if you have any further suggestions about the site or the software please don't hesitate to let us know Link to post Share on other sites More sharing options...
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