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alicias

Remove manually created task

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We're having an issue with one of our endpoints and attempting to troubleshoot (threat scan was grayed out when trying to run from the endpoint). It showed as online, so we sent a refresh request and waited a couple of hours, assuming the scan would run at the one-hour check-in mark. It didn't, so we tried a delete and reinstall. However, after deleting/un/reinstalling, the task remained and is preventing a scan from being run ("Scan is pending" when we try). 

Is there a way to remove the manually generated task, since that seems to be preventing the threat scan? 

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Hi alicias currently there is not any way to remove task currently from the cloud console.

I recommend we try an uninstall Clean-up and then once again attempt a reinstall.

https://support.malwarebytes.com/docs/DOC-2333

Just let us know if the issue continues to persist after we run the clean as well? We are here to help.

 

Many Thanks

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