Jump to content
biteater

PROBLEM with "Symantec Encryption Desktop Professional 10.4.2 MP2"

Recommended Posts

Hi
after my recent upgrade of my PGPencryption-Symantec Encryption Desktop Professional 10.4.2 HF1  to  "Symantec Encryption Desktop Professional 10.4.2 MP2" the MBAMservice.exe stops from loading, and my Malwarebytes Premium 3.7.1 v.2839 does not work good. Couldn't work around it myself, so I placed back my backup-system-image to the point where all was okay, working with [Symantec Encryption Desktop Professional 10.4.2 HF1]
I hope you can help to find a solution
((ps: this was the first time ever that Malwarebytes had problems with the PGP-Symantec encryption software))

Share this post


Link to post
Share on other sites
Posted (edited)

PLEASE inform me at  thank you very much, kind regards, Fred van der Horst

mbst-grab-results.zip

Edited by AdvancedSetup
email address removed

Share this post


Link to post
Share on other sites
Posted (edited)

Thanks for the file.

Testing shows that Symantec Desktop Encryption 10.4.2 MP2 registers an LSP/Winsock DLL which is causing MBAMService to crash. This is a known issue with Malwarebytes version 3.7 on Windows 10 due to the introduction of an Early Launch Anti-Malware (ELAM) driver.

We're currently working on a fix for this issue. I'll provide an update once it's released.

Support have informed me that you also have a help desk ticket, so you will get a response to that as well.

 

Edited by LiquidTension

Share this post


Link to post
Share on other sites

Thank you !

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.