PROBLEM with "Symantec Encryption Desktop Professional 10.4.2 MP2"

[biteater]

Hi
after my recent upgrade of my PGPencryption-Symantec Encryption Desktop Professional 10.4.2 HF1  to  "Symantec Encryption Desktop Professional 10.4.2 MP2" the MBAMservice.exe stops from loading, and my Malwarebytes Premium 3.7.1 v.2839 does not work good. Couldn't work around it myself, so I placed back my backup-system-image to the point where all was okay, working with [Symantec Encryption Desktop Professional 10.4.2 HF1]
I hope you can help to find a solution
((ps: this was the first time ever that Malwarebytes had problems with the PGP-Symantec encryption software))

[LiquidTension]

Hello,

Thanks for reporting the issue.

Please could you carry out steps 4 and 5 in the topic linked below so we can take a closer look at the setup of your computer:
https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

[biteater]

PLEASE inform me at  thank you very much, kind regards, Fred van der Horst

mbst-grab-results.zip

Edited April 18, 2019 by AdvancedSetup
email address removed

[LiquidTension]

Thanks for the file.

Testing shows that Symantec Desktop Encryption 10.4.2 MP2 registers an LSP/Winsock DLL which is causing MBAMService to crash. This is a known issue with Malwarebytes version 3.7 on Windows 10 due to the introduction of an Early Launch Anti-Malware (ELAM) driver.

We're currently working on a fix for this issue. I'll provide an update once it's released.

Support have informed me that you also have a help desk ticket, so you will get a response to that as well.

 

Edited April 18, 2019 by LiquidTension

[biteater]

Thank you !

[biteater]

On 4/18/2019 at 3:49 PM, LiquidTension said:

Thanks for the file.

Testing shows that Symantec Desktop Encryption 10.4.2 MP2 registers an LSP/Winsock DLL which is causing MBAMService to crash. This is a known issue with Malwarebytes version 3.7 on Windows 10 due to the introduction of an Early Launch Anti-Malware (ELAM) driver.

We're currently working on a fix for this issue. I'll provide an update once it's released.

Support have informed me that you also have a help desk ticket, so you will get a response to that as well.

 

Thank you, this response came indeed; do you have any idea when the intended update will be ther/here?
regards

[biteater]

On 4/18/2019 at 3:49 PM, LiquidTension said:

Thanks for the file.

Testing shows that Symantec Desktop Encryption 10.4.2 MP2 registers an LSP/Winsock DLL which is causing MBAMService to crash. This is a known issue with Malwarebytes version 3.7 on Windows 10 due to the introduction of an Early Launch Anti-Malware (ELAM) driver.

We're currently working on a fix for this issue. I'll provide an update once it's released.

Support have informed me that you also have a help desk ticket, so you will get a response to that as well.

 

Problem SOLVED by version 3.8.3.2965, thank you very much!  regards