vXombie Posted April 13, 2019 ID:1307823 Share Posted April 13, 2019 So to begin I have had Malwarebytes premium for over a year now and it has served me well, but the automatic scans have never picked up anything on my PC. Firstly I experience the system process shooting from <1% CPU to ~12% CPU and everytime my internet stops working for like 30 seconds at least. Not a full disconnect but if I try loading a webpage in the bottom left it just says "Establishing a secure connection..." Until it finally passes then it loads and system goes back down in usage. Also during this time I usually have discord on my second monitor and I can see my connection to the server I'm on go from Green to red and my friends hear my voice choppy and distorted. Second I have downloaded process explorer a few days ago to try and see what is causing system no luck, I don't know what to look for. However the System Idle Process always shows that it's using ~90% of my CPU but if I open task manager my CPU is only at 4%. Only looking at the process through process explorer does it show it's using 90% Lastly I'm writing this on my phone so I will get onto my computer when it is needed for any scan logs etc. And try to continue this thread on my PC. Oh and I sometimes see command boxes I think? Pop up on my taskbar for a split second and sometimes see this happen in the toolbar thing but not sure it happens so fast all I see is some movement. Link to post Share on other sites More sharing options...
vXombie Posted April 14, 2019 Author ID:1307835 Share Posted April 14, 2019 FRST.txtThreat Scan.txtAddition.txt Link to post Share on other sites More sharing options...
nasdaq Posted April 14, 2019 ID:1307867 Share Posted April 14, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
vXombie Posted April 14, 2019 Author ID:1307878 Share Posted April 14, 2019 Here is the fixlog, after restarting i went into process explorer and System Idle Process says ~80%-90% cpu usage still, but in Task Manager its only showing 2-4% total usage. The problem of System using 12% of my cpu randomly and stopping my internet for a second is still happening. Fixlog.txt Link to post Share on other sites More sharing options...
nasdaq Posted April 15, 2019 ID:1307938 Share Posted April 15, 2019 Hi, You are using the \Brave-Browser try an other browser and let me know if the problem persists. Link to post Share on other sites More sharing options...
vXombie Posted April 15, 2019 Author ID:1307961 Share Posted April 15, 2019 Hello again i tried using Firefox to browse the internet and had task manager open. After 5 min i try to open a tab and go to a new page but it sat there loading while System spiked to 15% cpu. So the main problem is still occurring of System process stopping my internet connection. Link to post Share on other sites More sharing options...
vXombie Posted April 16, 2019 Author ID:1308023 Share Posted April 16, 2019 Also just had something happen, i was on youtube as normal but i got a notification that an administrator tried locating my device. I'm sure it was not anyone I know but i signed into my Microsoft account a few days ago and saw that there was a unsuccessful attempt from Indonesia i think. Link to post Share on other sites More sharing options...
nasdaq Posted April 16, 2019 ID:1308050 Share Posted April 16, 2019 Hi, Remove and re-install Firefox Before proceeding save your Bookmarks. (Export)https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Firefox Password manager - Import your passwords. Password Manager - Remember, delete, change and import saved passwords in Firefoxhttps://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_protecting-your-passwords If the problem persists in Firefox and you are Syncing with other Devices reset it.https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer When all is well you can re-sync your devices. Clean the Firefox Cache.https://kb.iu.edu/d/ahic#firefox Remove Firefox using the instructions one this page.https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Restart the computer normally. Install the latest version of the application.https://www.mozilla.org/en-US/firefox/new/ Import your Bookmarks. Same link as the Export function above. Restart the computer normally. Run Firefox and let me know if the problem persists. <<<>>> Link to post Share on other sites More sharing options...
vXombie Posted April 17, 2019 Author ID:1308139 Share Posted April 17, 2019 seems like my internet is no longer having the issue i thank you for helping me i will convert over to firefox from now on. Link to post Share on other sites More sharing options...
nasdaq Posted April 17, 2019 ID:1308187 Share Posted April 17, 2019 Glad we could help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 19, 2019 Root Admin ID:1308747 Share Posted April 19, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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