burrowowl Posted April 13, 2019 ID:1307755 Share Posted April 13, 2019 App Block septs running across the top of my screen. I clicked on Learn More read it Close and it keeps opening back up. Opened Report keeps scrolling what do I do to get rid of "FreeFormsHelper" or the runner on top of the screen? Link to post Share on other sites More sharing options...
alvarnell Posted April 13, 2019 ID:1307768 Share Posted April 13, 2019 6 hours ago, burrowowl said: App Block septs running across the top of my screen. Are you referring to the notification alert dialog box that appears stationary in the upper right corner of your screen or is it somehow moving as you've described? What app are you trying to open when this occurs? (If you don't know click on "Reports" in the main Malwarebytes window and look for 'Protection Notification -- Malwarebytes has blocked "<NameOfApp>"' ' and "Real-time App Block -- Blocked: "<PathToProcess>" ' When you click "Learn More" is this the page that opens https://support.malwarebytes.com/docs/DOC-2997? What "Opened Report" is it that keeps scrolling? Where are you seeing "FreeFormsHelper"? Can you provide a screen shot? Link to post Share on other sites More sharing options...
treed Posted April 13, 2019 ID:1307780 Share Posted April 13, 2019 Try this: 1) Do a scan with Malwarebytes and remove anything that was found 2) Go to the Quarantine tab in the Malwarebytes app and clear the quarantine 3) Restart the computer If that doesn't fix it, please send me a direct message. I'll want to gather more information about that to identify what's being blocked by App Block and not detected by the normal scan engine. Link to post Share on other sites More sharing options...
burrowowl Posted April 14, 2019 Author ID:1307889 Share Posted April 14, 2019 I did a scan and everything was clean. There were no quarantines. When I restarted twice it finally went away. But the App Block needs working on. Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308588 Share Posted April 19, 2019 I did a scan and everything was clean. There were no quarantines. When I restarted twice it finally went away. But the App Block needs working on. Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308589 Share Posted April 19, 2019 App Block runner on top righthand top of screen only disappeared for a day and now every time I start up it comes back. Ran scan and no quarantine shows up, report says app is in Library, looked not there. I can close it for a second to access the new window tab or other tab. What can I do to stop this? Is it a feature? When I click on learn more it does not tell me what to do. The report said it is in the library on April 15, it doesn't give me that info now. Do I uninstall and reinstall Malwarebytes or what, I have version 3.7. It is really annoying, is this a feature, infection, what?! Link to post Share on other sites More sharing options...
alvarnell Posted April 19, 2019 ID:1308592 Share Posted April 19, 2019 There are three Library folders. Are you sure you looked in the correct one. There is /System/Library, but it's heavily protected, so unlikely to be there. There is /Library which requires an admin password to modify, so possible, but relatively low probability. Then there is /Users/<YourUserName>/Library which is sometimes invisible. Best way to get there is to click on the Go menu in Finder and select Library. Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308593 Share Posted April 19, 2019 And if I find it what do I do? Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308594 Share Posted April 19, 2019 I found ApplePushService and com.apple.TCC which say I don't have permission to access even though I am the admin Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308596 Share Posted April 19, 2019 The folders also say there are zero bytes Link to post Share on other sites More sharing options...
alvarnell Posted April 19, 2019 ID:1308597 Share Posted April 19, 2019 Glad you solved part of the mystery. I'd advise you to wait for the staff to come to work in a few hours as they will undoubtedly want to try and figure out why you are seeing these anomaly’s. I suspect they will want you download and run a diagnostic program and submit the results outside of this discussion as it is likely to contain information best not publicly posted. Link to post Share on other sites More sharing options...
burrowowl Posted April 19, 2019 Author ID:1308598 Share Posted April 19, 2019 OK Link to post Share on other sites More sharing options...
alvarnell Posted April 20, 2019 ID:1308805 Share Posted April 20, 2019 Are you in communications with @treed via direct message on this. That would be the best way to proceed at this point. Probably won't hear back until after Easter / Passover weekend, but when it's resolved I would like to know the final solution. Link to post Share on other sites More sharing options...
Artifexcrafts Posted May 6, 2019 ID:1311355 Share Posted May 6, 2019 On 4/12/2019 at 7:44 PM, burrowowl said: App Block septs running across the top of my screen. I clicked on Learn More read it Close and it keeps opening back up. Opened Report keeps scrolling what do I do to get rid of "FreeFormsHelper" or the runner on top of the screen? I am having the same issue (App Block keeps popping up every 30 seconds), and I read the below threads but I don't know the solution. "maf-task.app" . Please advise. Link to post Share on other sites More sharing options...
treed Posted May 6, 2019 ID:1311394 Share Posted May 6, 2019 I believe that burrowowl's problem may have been fixed, but I never got final confirmation. For those having similar problems, please do the following: 1) Open the Malwarebytes app 2) Do a scan, and remove anything detected, if anything 3) Switch to the Quarantine pane, using the button on the left side of the main Malwarebytes window 4) Click the Clear Quarantine button, and confirm deletion of the quarantine 5) Restart your computer 6) Go back to step 1 and repeat. No need to proceed further if nothing is detected at that point. 7) If this doesn't solve the problem, or if there is something still detected after repeating these directions a second time, and it's still there after you restart a second time, please contact support. https://support.malwarebytes.com/community/contactsupport/pages/home-support Link to post Share on other sites More sharing options...
burrowowl Posted May 7, 2019 Author ID:1311555 Share Posted May 7, 2019 For the last 2 days no problems, I downloaded the update. Thanks for your help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2019 Root Admin ID:1312073 Share Posted May 10, 2019 (edited) @treed @alvarnell User posted in a forum report that this App block is back. Edited May 10, 2019 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
burrowowl Posted May 10, 2019 Author ID:1312080 Share Posted May 10, 2019 Yes, the problem disappeared for awhile and came back last night, I had to shut down 3 times before it stopped. I am afraid to shut down lest it comes back again. It is really getting more than irritating. Link to post Share on other sites More sharing options...
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