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macsrwe

BeFrugal incompletely removed

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This is not a problem, just an issue report.

I was helping my brother clean out his W7 PC this week. Malwarebytes got rid of a lot of cruft, for sure.  However, when I ran Task Manager, it showed a running process related to BeFrugal.  Malwarebytes did not detect or clean up any instances of BeFrugal in any of its runs.

My brother remarked that he had tried to get rid of BeFrugal previously (most likely by hand and incompletely), but it "just wouldn't go away." The bogey task was a startup item, so I just disabled it there.

I just wanted to mention that Malwarebytes failed to detect this malware-related startup item, possibly because the rest of the malware package was not present. Perhaps this could be improved, as it would be much nicer to have Malwarebytes get rid of the package entirely rather than just leave it around disabled.

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We would need to see all the logs in order to determine if/what is/was going on.

If it has been removed please post any logs from a tool showing the detection and removal.

I would recommend you scan and post back the following so we can check on the current status of the system.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Thanks, but none of this is going to happen.  I won't be within 1,000 miles of this machine for another year.  If the original report isn't valuable to you, then that's that.

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Thank you for the feedback but unfortunately, without the file or at least the log, we have no way to verify or add detection but thank you again.

Take care

Ron

 

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