Check for updates taking forever

[Owlboxes]

Hi! I'm a new user, just downloaded Malwarebytes and after installing it, I immediately started a scan. The problem is that it's been "checking for updates" for the past two and a half hours and there has been literally no progress. It's making my computer run so slowly that I can't even open up a browser window and had to do all of this from my phone. Is it normal for it to be taking so long to check for updates? I downloaded the latest version so I can't imagine it must need to do that much updating in the first place. It also won't allow me to click on the cancel or pause buttons!

[Malwarebytes]

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[exile360]

Greetings,

It sounds like something went wrong and its process got hung up for some reason as the updater should not take that long and should time out if it can't reach the update servers.  I would recommend restarting your system and then trying again to see if that resolves the issue.  If it does not then if you have any other AV/AM software installed it would be a good idea to configure exclusions for Malwarebytes in the other software.  The list of items to exclude can be found in this support article.

If the problem still persists then please do the following so that we may take a look at your installation and try to determine the exact cause and possible solution:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes and if necessary, please provide the requested ZIP file.

Thanks

[Owlboxes]

Hi! Restarting seems to have done the trick! Thank you! 

[exile360]

Excellent, I'm glad that it worked.  It was probably just some kind of temporary hiccup after the install then.  Just keep an eye on it and if it comes back again please let us know, but as long as it is working well now then you should be all set.

Please don't hesitate to let us know if there is anything else we might assist you with.

Thanks