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DanielEstrada11

Task Manager Immediately Closes

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Hello, I need help with removing malware from my computer. I believe there is something that is not allowing me to open my Task Manager. Task Manager will close 2 seconds after it opens every single time. I believe that I found a similar problem through this link: 

I would like for somebody to please walk me through the same steps to resolve my issue. I would truly appreciate the help!

Thank You,

Daniel E.

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Hello @DanielEstrada11 and :welcome:

Please do the following. Skip any steps that will not run.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Hello Ron,

Thank You for Your guidance in eliminating this problem on my computer. I am attaching all of the following onto my response:

* Malware Bytes 3 Scan Report

* adwCleaner Scan Report

* Farbar Recovery Scan Tool Files (FRST.txt and Addition.txt)

 

Thank You,

Daniel Estrada.

MB Scan Report 4.7.2019.txt adwCleaner Scan Report 4.7.2019.txt Addition.txt FRST.txt

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You have an old, compromised version of Java on your computer. Please uninstall all versions of Java. If possible try to use the computer without Java. If you really have to have it though make sure you keep it up to date at all times from the source. https://java.com

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Ron

 

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Hello Ron,

I deleted all versions of Java from my computer as You requested. I am attaching the Fixlog.txt file onto this response.

FYI: My Task Manager is still force closing.

Thank You,

Daniel E.

Fixlog.txt

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Let's try another scanner and see if it can find anything or not. If not then we'll look at running some commands to do some system repairs

 

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

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Hello Ron,

It seems like the Kaspersky antivirus did not catch anything unusual. Please look below:

image.png.06a31fb2b16fc4be5af18d78c7ec9e0e.png

Thank You,

Daniel E.

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Great. Okay, let's go ahead and run some commands to check and repair any corruption with any of the system files.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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Hello Ron,

I performed the steps that You lined out above, and my computer restarted. I am attaching the Fixlog.txt file onto this response.

I am still having the issue with my Task Manager. I was able to take a photo of it before it force closes and this is what it shows:

image.png.fcc54f13a2ba00e518caf7daddaea20f.png

Not sure if it was worth including, but I wanted You to be aware of what comes up. Sometimes it is completely blank before force closing.

Thank You,

Daniel E.

Fixlog.txt

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Hello Ron,

I am still having the issue noted in my last response above. Could You please continue to look into it for me?

Thank You,

Daniel E.

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Very sorry for the delay @DanielEstrada11

I missed the system alert that you had replied.

The log looks good. It was able to repair something with the OS and the other scan found no issues. The current antivirus scans are not finding an issue either.

We may need to use some monitoring tools to see what's going on, but let me get a new set of FRST scan logs with Additions.txt  and I'll double-check for an issue.

 

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The log shows that the file D3D12.dll which is part of Direct3D appears to be crashing for some reason.

Error: (04/17/2019 07:28:50 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: taskhostw.exe, version: 10.0.17134.619, time stamp: 0x5e98f324
Faulting module name: D3D12.dll, version: 10.0.17134.441, time stamp: 0x3621b13d
Exception code: 0xc00000fd
Fault offset: 0x000000000003b3d0
Faulting process id: 0x2f90
Faulting application start time: 0x01d4f51916104200
Faulting application path: c:\windows\system32\taskhostw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\D3D12.dll
Report Id: 98f58389-4dae-4380-b317-e6808438a8c1
Faulting package full name: 
Faulting package-relative application ID:

You could potentially try updating your Graphics Drivers and see if that corrects the issue. If not, then I'd suggest posting a new topic in our BSOD forum and see if one of the guys there can help you track down the exact cause.

https://forums.malwarebytes.com/forum/160-bsod-crashes-kernel-debugging/

 

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Ron,

Thank You for Your support with this! I appreciate all of Your time and attention. I will reach out to the BSOD forum to see if they can provide additional guidance.

Thank You,

Daniel E.

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