directed here

[gramof4]

This morning when I was checking e-mail, I got an alert from Malwarebytes. I had it quarantine the infection. The quarantine log states--malware.packer, file, c\program files, norton system..., 66281 (ref. #). Ever since I quarantined this file I haven't been able to scan anything with Nortons. I've updated and run several more scans with Malwarebytes and it says no infections found. Am I infected? Why is this affecting my anti-virus? I tried searching on this forum, but haven't found anything concerning problems with Nortons. I've tried checking their website, but they have terrible support. If anyone can point me in the right direction, I would greatly appreciate it. Thank you.

Here is the log from most recent scan--

Malwarebytes' Anti-Malware 1.41

Database version: 2790

Windows 5.1.2600 Service Pack 2

9/13/2009 9:42:19 AM

mbam-log-2009-09-13 (09-42-19).txt

Scan type: Quick Scan

Objects scanned: 91266

Time elapsed: 3 minute(s), 30 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Thank you for any help.

[prairie dog]

The MBAM team will need to see a developers log with the file in question

[MAM]

@ gramof4

Hello, please post a developer Log from the Malwarebytes' Anti-Malware

Read before reporting a false positive! ---> http://www.malwarebytes.org/forums/index.php?showtopic=3228

And please make a complete scan this Malwarebytes' Anti-Malware, and post the developer Log here again

MAM

[gramof4]

@ gramof4

Hello, please post a developer Log from the Malwarebytes' Anti-Malware

Read before reporting a false positive! ---> http://www.malwarebytes.org/forums/index.php?showtopic=3228

And please make a complete scan this Malwarebytes' Anti-Malware, and post the developer Log here again

MAM

Malwarebytes' Anti-Malware 1.41

Database version: 2790

Windows 5.1.2600 Service Pack 2

9/13/2009 4:31:47 PM

mbam-log-2009-09-13 (16-31-47).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|H:\|)

Objects scanned: 181220

Time elapsed: 30 minute(s), 27 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Here is my log. It does not show any malicious items, but ever since I quarantined malware.packer, I can't scan anything with my Norton anti-virus. Thank you.

[gramof4]

I should add, I get a message that Norton cannot run the scan because some components are missing. Were they removed when the malware was removed? Any way to get them back?

[prairie dog]

I should add, I get a message that Norton cannot run the scan because some components are missing. Were they removed when the malware was removed? Any way to get them back?

You could restore the item from quarantine, rescan and post the developers log when it is flagged again

[yardbird]

to post a developer log --go to: Start/Run mbam.exe /developerand hit enter