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Tokyo-Eye

Hangouts and Gmail Images Not Displaying With Extension Installed

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Hey everyone,

Woke up this morning to see that my Gmail and Hangouts images were all replaced with broken link images. Thought it might just be Gmail, but as it turns out, it was the Malwarebytes Extension. Have about five different extensions right now and that was the only one causing an issue. Any ideas on a fix for this?

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Just as a quick update, I did whitelist them, but still shouldn't be doing that. Gmail itself has been acting weird, still have the "Happy 15th Birthday GMail" loading screen four days after the fact. 

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Posted (edited)

Hello @Tokyo-Eye:

The Malwarebytes' staffers and devs require the necessary detail provided by a screenshot of the popup that documents the type of block & the complete URL.  When obtained, please attach with a reply to this topic.

Thank you.

Edited by 1PW

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Same here. For me it was almost all images within emails (Gmail) and almost all images within G Suite admin. I disabled all Chrome browser extensions and started adding them back one-at-a-time. The Malwarebytes browser extension was the culprit.
 

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Screenshot attached. 

Win 10 64-bit
Cleared cache
Rebooted PC
Chrome Version 73.0.3683.103 (Official Build) (64-bit)
 

Images-blocked.PNG

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Posted (edited)

Hello @mdwpsyd:

If error popups are present, please take a screenshot of the Malwarebytes Browser Extension BETA for Chrome popup that shows the reason for the block and the complete URL.  Then, please attach to your next reply here.

Thank you.

Sample of a needed screenshot:

https://content.invisioncic.com/Mmalware/monthly_2018_12/image.png.4d0026332d26c7bf823f11707512ca8a.png

Edited by 1PW

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Why are all these screenshots necessary. Simply tell the devs to go their gmail inside Google Chrome and the google contacts and they can see it for themselves. Sheesh!Why are all these screenshots necessary. Simply tell the devs to go their gmail inside Google Chrome and the google contacts and they can see it for themselves. Sheesh!

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I have been experiencing the same issue for the last two days.

Regards,
-Phil

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5 hours ago, jamesandchey said:

Why are all these screenshots necessary. Simply tell the devs to go their gmail inside Google Chrome and the google contacts and they can see it for themselves. Sheesh!Why are all these screenshots necessary. Simply tell the devs to go their gmail inside Google Chrome and the google contacts and they can see it for themselves. Sheesh!

Hello @jamesandchey:

In the case of a Malwarebytes Browser Extension BETA false positive (FP), the Malwarebytes staff/devs can quickly whitelist the flagged URL in question (and only if appropriate) and then, at a more leisurely pace, examine the logic that produced the FP.  An appropriate screenshot will document the reason for the block and hence that specific section of the code and the URL is key to warranted whitelisting and also allow the FP to be reproduced in a controlled environment.

Careful whitelisting can only be made if the URL is safe by conducting a local investigation coupled with researching all relevant reporting services.

Thank you always for participating in this beta program and assisting in its development with your timely reports.

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9 hours ago, jamesandchey said:

Simply tell the devs to go their gmail inside Google Chrome and the google contacts and they can see it for themselves.

I have not been able to replicate with my setup on a Mac running Mojave and the same version of Chrome.

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16 hours ago, 1PW said:

Hello @mdwpsyd:

If error popups are present ...

No error popups are present.

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Same problem here in Google Contacts.  No images are shown unless I disable the extension.

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Further testing shows that enabling scam protection in the settings is what is preventing the images from showing for me.

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Malwarebytes research team is aware of the issue with Google sites and our Browser Extension. 

We are working on the resolution. 

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Hi folks, I've been trying to replicate this issue for several days and cannot, with either Chrome or Firefox, and Malwarebytes for Chrome/Firefox version 1.0.44.  I have tried the exact version of Chrome (and Windows) that mdwpsyd listed above.  Can you tell me anything more about how to make this happen?  What exact URL do I need to go to?  Are you using the most current extension version (1.0.44)?

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Are you all connecting through google.com, or maybe a non-English or non-.com Google site?

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Here are images of what the contacts look like with scam protection disabled (images appear) and enabled (images missing).

By the way, how do I get version 1.0.44.  When I go to the link provided in the pinned posting it takes me to the Chrome store which says I already have the extension installed.  Would I need to uninstall my current version to install the new version?  If so, would I lose all the sites I have added to my whitelist?  That wouldn't be very friendly as I have 100's of sites added.

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Oops ... here are the screen shots.

Scam protection disabled:

 

image1.jpg

 

Scam protection enabled:

 

image2.jpg

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Folks, we believe we have resolved this issue, can you please re-test and let us know?  Thanks so much for your patience and feedback in debugging it with us.

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Hello @Swandog46 and @rakeshsejwal:

To be certain, I just now removed the Malwarebytes Browser Extension Beta 1.0.44 from Chrome browsers (73.0.3683.103) on a W10prox64 1809 17763.437 and a macOS Mojave 10.14.4  system.  Then, the systems were restarted followed by re-installation of the v1.0.44 extension followed by another system restart on both platforms.

For testing, @BillH99999's observation, in another thread in this subforum, suggested msn.com/money and that URL is indeed a simple/quick method of confirmation.

The loss of images prevails until the Malwarebytes Browser Extension is completely disabled or removed.  No combination of disabling of the extension's individual categories is effective.

HTH

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Those are separate issues, please consider only the Google images in this thread.

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Hello @Swandog46:

I sincerely apologize for unknowingly combining the two issues.

Google images is working fine for me with Chrome and the v1.0.44 extension fully enabled.

Congratulations to all.

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Great, thanks, no worries!  Yes, we think we've resolved this one.  The MSN one is unfortunately more troublesome, but we'll take a look at it

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Yes, Google Contacts is now working fine with scam protection enabled.

Earlier in this thread I had posted this question...

By the way, how do I get version 1.0.44.  When I go to the link provided in the pinned posting it takes me to the Chrome store which says I already have the extension installed.  Would I need to uninstall my current version to install the new version?  If so, would I lose all the sites I have added to my whitelist?  That wouldn't be very friendly as I have 100's of sites added.

Can anyone answer?

Thanks!

Bill

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