Jump to content

Recommended Posts

Someone just told me a file I just downloaded was a cookie logger, I couldn't find anything that says how these work. I never did run the program, but I still want to know if it could have infected my computer! Please help, even if cookie loggers are fine, answer the question anyway. They showed me pictures of things the logger did, so I believe that they can actually do something.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Greetings,

If you suspect that you may be infected please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one is available.

For the record, I've never heard of a 'cookie logger' before so I couldn't tell you what it does, however assuming it is referring to the kinds of cookies used by websites then I assume it is some kind of tracker that attempts to monitor your activities online to report the sites that you visit for some purpose (probably as some kind of adware to display advertisements or for the purpose of reporting to some marketing service for profit).

Either way, they will check your system for threats in the malware removal area to ensure that your system is clean.

Share this post


Link to post
Share on other sites
Posted (edited)
11 hours ago, theafrikandoge said:

Someone just told me a file I just downloaded was a cookie logger, ....... They showed me pictures of things the logger did, so I believe that they can actually do something.

"Someone"? - This wouldn't have been an online 'tech support' would it? You have described exactly how they scam you.

They show you what is on your computer (and should be on your computer) and then claim it's malicious and you should pay them to clean your computer and protect yourself.
It's a scam; there is nothing wrong with your computer.

David H Lipman has a collection of examples of these scams, take a look at this post:
https://forums.malwarebytes.com/topic/245095-hijacked-web-browser/?tab=comments#comment-1306224

 

PS. A 'cookie logger' is a script file that collects the cookies on your computer, that's all it does. It does not save itself to your computer.
It's used to possibly steal your login details for a particular forum.
You would have to click on something (usually an image) in a hackers forum post to launch the script.
The script could then collect the cookies currently on your computer.
If you have used the 'Remember Me' button' then with a bit of cookie editing he could use that cookie to log in as you on that forum.

Edited by nukecad

Share this post


Link to post
Share on other sites
6 hours ago, nukecad said:

"Someone"? - This wouldn't have been an online 'tech support' would it? You have described exactly how they scam you.

 

It wasn't tech support. Multiple threads I saw (all on different sites) said the file (which seemed sketchy itself) was a cookie logger and if you saved a password you might be in danger. I scanned with Malwarebytes, but got nothing on it (keep in mind I'm still on the premium trial) I'm worried Malwarebytes can't pick up cookie loggers.

Share this post


Link to post
Share on other sites
Posted (edited)

If your worried you may be infected you need to follow the instructions provide by @exile360 above #3 and someone can check your computer and ensure you that you are clean. Its all done for free.

 

Edited by Firefox

Share this post


Link to post
Share on other sites
2 hours ago, Firefox said:

If your worried you may be infected you need to follow the instructions provide by @exile360 above #3 and someone can check your computer and ensure you that you are clean. Its all done for free.

1

I just want the answer to my question. Could it have infected my computer without running it

 

Share this post


Link to post
Share on other sites

Since no one knows exactly what this was then absolutely it could have infected you. You need to follow Firefox's advice, the only way to know for certain if there is an issue or not. 

Share this post


Link to post
Share on other sites
18 hours ago, theafrikandoge said:

 I'm worried Malwarebytes can't pick up cookie loggers.

If it's a cookie logger as I described above then it wouldn't save anything on your computer for MB to find.

However just in case it was something else you should follow the instructions and post the logs as suggested in Exile360's post above.
One of the experts will then check that your computer is clean for you.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.