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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • Staff

Greetings,

Please do the following to see if it resolves the issue you're experiencing:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that's done, try registering and updating Malwarebytes again to see if the issue is now resolved.  If the problem persists then I would suggest creating exclusions for Malwarebytes in Avast as it may be blocking it somehow.  You should exclude the items listed in this support article.

Please let us know how it goes and if the issue is resolved or not.

Thanks

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  • Staff

I find the title bar for the program itself interesting...Malwarebytes UNDEFINED 3.7.1?  Something is definitely wrong there.  It should be defined as Free or Premium or Trial (not sure of the exact wording on the last one).

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  • Staff

There's also a known issue with the latest version of Malwarebytes and any software that installs any LSP/Winsock entries/DLLs on the system and I just noticed you have SumRando installed which is indeed using a Winsock DLL:

Winsock: Catalog9 01 C:\Windows\SysWOW64\sslsp106.dll [70656 2018-10-08] (SumRando)

I would advise checking to see if they have a newer version that uses the more current WFP API standard rather than the now-deprecated (by Microsoft, as of Windows 8+) LSP/Winsock method.  If not and you wish to keep that VPN installed then you'll need to downgrade to an older build of Malwarebytes which is available here, though keep in mind that you'll need to disable application updates in Malwarebytes as shown in the image below until the Developers resolve this compatibility issue, hopefully in the next Malwarebytes release:

noupdates.png.46d3bb63348ae79fb40ff7bbca65e826.png

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