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Cant fix my pc

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Ive ran malwarebytes quite a few times now and the most recent result showed a trojan virus. This trojan virus keeps coming back after I restart or shut down my pc. My pc is currently in safe mode as I can't even get it to normal mode due to it giving me a blue screen then restarting my pc only for the process to repeat itself. I ran the FRST and I guess I'll put them here but I don't know whats going on with my pc and I don't know what to do now. 

trojanresult.txt FRST.txt Addition.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Your FRST.TXT file is not complete.

Please post again.

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I have identified a bad SmartService infection.

You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have access to these devices.

I need to know before suggested the fix if you can enable the Recovery Environment.
It will be needed to remove this infection.

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes


On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.

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Lets proceed:

Read all the instructions before proceeding.
Take your time and all should be well.

Preparing the USB Flash Drive

Boot up your spare PC:
Plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate.


On that same PC download the right version of Farbar program for your system to Desktop or the Flash drive.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.

If the file was saved on the Desktop Move the executable (FRST.exe or FRST64.exe) to your USB Flash Drive 

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.

Do not plug the Flash Drive into the sick PC until booted to Recovery Environment.

Boot the compromised PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

Select in this order
"Troubleshoot" > "Advance Options" > "Command Prompt"

Once in the command prompt

Plug your USB Flash Drive in the infected computer

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Scan button and wait for the scan to complete
A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If at any time you need additional information please ask before proceeding.

Wait for further instructions.

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Looking better but still some work to do.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Run Malwarebytes and clean anything left over.

Please post the Fixlog.txt and let me know what problem persists.


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I hope this will help.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.

Simple and easy ways to keep your computer safe and secure on the Internet.

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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