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LordDuckling

I need to migrate My Account licenses

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  1. I've read that Malwarebytes licenses are bound to the email address that which you've purchased them with. But I've changed email accounts, and I would like to take the licenses with me to my new account. Both old and new email addresses are already in use for Malwarebytes accounts. Can I transfer the licenses between them myself? And if so, how? Or do I have to ask for assistance from a Malwarebytes official?
  2. Also I've got a few licenses that I had purchased with a third party vendor (not an eBay one, but a registered vendor). Is it safe for me to try and add those licenses to My Account?

 

Side question: if a malicious person somehow copies my lifetime license keys, but my license keys are bound to my account, can Malwarebytes replace them? And can Malwarebytes replace them with new lifetime license keys? I'm asking because being logged into my customer account on that third party vendor's website, I can view my license keys. They do this for the customer's convenience, but there's no way to remove the keys from their site. So if either my login credentials ever leak, or their site gets breached, the intruder can steal my keys.

 

Side note: also thank you very extremely much for keeping a database of email addresses used to purchased licenses on your store!!! I've bought many licenses in 2014, and have been using Malwarebytes up until mid 2018 when I had lost all my Malwarebytes keys due to a chain of unfortunate events, in addition to that I hadn't gotten around to making a proper off-site backup of all my stuff prior to that. From mid 2018 up until a few hours ago, I had thought that in all that time, I had lost my precious keys for good. Now I had to create a Malwarebytes account for someone else, logged in with the same email he had purchased his licenses with, and by magic the licenses were already displayed on his account. So then I did the same with my email, and voila: there they are. I can't thank you enough for having the foresight back then to do good housekeeping and diligently save all purchase records so well, to now having the insight to leverage those records for the benefit of old customers when setting up a fresh account.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Hello @LordDuckling and :welcome:

 

If you are having licensing issues, please do the following:

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info 
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264  

 

Thank you

Ron

 

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Please try to be patient. They are very, very busy on the Helpdesk but someone will get to you as quickly as they can. If no reply by tomorrow please let me know.

Thank you

Ron

 

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My ticket was picked up by support on the 2nd of April. I was asked to send over account details and stuff, which I've done. 3 Days have passed since the last correspondence, and I've yet to receive a follow-up reply. Yesterday I had sent another reply asking for a follow-up, but I've yet to receive a reply still. It's almost weekend, but I don't want to wait until next week to continue and get this over with. Is there any chance you could contact support to resolve this ticket today?

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